User Experience Research Lead

Remote, US
Posted on:
January 8, 2021

Morphic is a new application that provides  quick, easy access to settings that help make your computer easier to use – based on your own unique needs. Morphic is a project of Raising the Floor, a non-profit organization dedicated to helping ensure that everyone has access to information and communication technologies, including those who face barriers due to disability, literacy, digital literacy or aging. -

As the Voice of the Customer / User Experience Research lead, you will be responsible for providing the project team with insights from UX research and usability testing to ensure that Morphic is designed to deliver the best possible experience for users.  Your work will include building relationships with organizations that serve elders and people with disabilities as well as  those who have other barriers to using digital technologies, learning about the barriers they face, and conducting usability/UX sessions to test new design ideas and product features.

Your passion for creating access for all and your ability to manage a UX research process and provide timely insights to the team will contribute to Morphic’s success.  

This position reports directly to the Product Owner based in College Park, Maryland. The Morphic team is currently working remotely due to shelter-in-place order.


As part of the UX team that designs Morphic, you will:

  • Work with a dynamic, remote team to help Morphic grow.
  • Plan and run a regular program of UX / usability testing for Morphic’s current and future features on Mac and PC
  • Conduct regular outreach to organizations that serve the Morphic audience to:
  • Conduct “voice of the customer” interviews to learn about the needs and perspectives faced by these organizations and their members
  • Identify potential participants for UX /  usability testing
  • Build a network of contacts for Morphic outreach
  • Present insights from all research and testing activities in an engaging, useful format to the Morphic product design team
  • Build a collection of stories showing situations and needs that Morphic addresses

Desired Qualifications  

A successful candidate for this position will have a comprehensive understanding of Morphic’s  mission and demonstrate a proven track record of success. While no candidate will possess every desired quality, the successful candidate will possess many of the following qualifications and personal attributes. Even if you aren’t sure you’re qualified but are excited about the position, we encourage you to apply!

  • Track-record of success: You have worked in the field of user experience and accessibility for at least 5 years with a strong portfolio of work.
  • Versatile experience in UX:  You have at least 3 year’s experience conducting in-person and remote usability testing, user and contextual interviews, accessibility testing, content design, and at least some experience with a strong user-centered design process.
  • Inclusive: You connect with people from all kinds of backgrounds and work well with people with a wide range of abilities.
  • Strong personal connections: You easily establish relationships with others through many modes of communication (phone, email, in-person, etc.)
  • Excellent written communicator: You are a strong writer who excels at telling the story of the customer through stories, concise reports, and other media.
  • Strong attention to detail: You pay close attention to detail and ensure that any work - big or small - is thorough and accurate.
  • Ownership and drive: You care deeply about getting results and you do what it takes to get them, including anticipating problems, offering creative solutions, driving work forward, and course-correcting when needed.
  • Solutions-oriented: You proactively develop solutions to challenges and push to get past roadblocks.

About  Morphic

Our mission with Morphic is to help make personal computers easier to use.  We believe that everyone, including those with disabilities as well as those who simply find today’s technology too confusing or difficult, should be able to access the many benefits computers have to offer.

Our mission has taken on new meaning with the coronavirus and the role that computers have taken on in allowing people to stay connected to those around them during this difficult and unprecedented time.  During the pandemic, computers provide many with a connection to friends and family, a way to work from home or attend classes, and can be a critical way to access basic necessities and healthcare benefits that are not available to those who cannot understand or use computers.  Making computers easier so that all people are able to use them, at least for essential tasks, is at the heart of our mission. We encourage you to explore the information and videos on

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