**This is a Senior UX Researcher position**
Apply experience, knowledge of social science, design, and ecommerce best practices to identify both tactical and programmatic research needs.
Define testable hypotheses that are relevant to the business and design approaches to address general user experience and product marketing questions.
Develop research plans and recruitment criteria with stakeholder input.
Collect research data using a broad range of methods (e.g. moderating interviews, usability, focus groups, contextual evaluations, diary studies; design and program surveys) directly, in collaboration with other research staff, or using vendors.
Present findings and implications (from a single study or a combination of multiple studies and/or data sources) to stakeholder audience.
Work closely with various stakeholders (e.g. product, design, development) to produce high quality, innovative designs that leverage research insights.
Be a customer advocate, with a familiarity of competitive experiences and client research findings that you are able to apply toward expert evaluation of internal products and ensuring teams have a clear picture of the end user experience.
Investigate and socialize new technology, processes, and/or research approaches.
5+ years UX research experience
RITE testing experience
Experience using a variety usability methods for both remote and in-person research, including: card sorting, heuristic evaluation (formal and informal), cognitive walkthroughs, participatory design / co-creation workshops Ability to manage a research project from end-to-end including eliciting stakeholder goals, study design, screener development and recruiting management, test moderation, data analysis and reporting Strong written, verbal, and presentation skills Ability to support multiple simultaneous projects and product teams
Education: BA/BS in related field; advanced degree in Cognitive Science, Statistics, Human- Psychology, Computer Science, Computer Interaction or related field preferred.