User Experience Researcher

Posted on:
June 19, 2020

Sage is a global company with a local heart. The market leader for cloud-based accounting, financials, enterprise management, people, and payroll software, we empower the world’s business heroes—from single-person startups to large enterprises.


Do you enjoy simplifying complexity? Do you want to make a difference to a global audience of users? Do you want to thrive in a company that prioritises customers and colleagues alike?

Our products are used by small business owners and entrepreneurs to help them spend less time on admin and more time on the stuff that matters.

You’ll understand how to get to the heart of the problem, and take an active role in shaping roadmaps, features, and designs - with customers and users as your guiding light.

Your first 12 months will look something like this…
Get to know our customers and users by name - meet entrepreneurs over dinner, and visit some incredible small businesses.
Meet other users digitally to appreciate the true breadth and depth of the user base.
Start expanding our user panel with innovative recruitment techniques.
Pair with talented designers to shape the latest big-ticket product features.
Feel the buzz of discovering those ‘aha!’ moments that change everything.
Continue your self-development – with dedicated learning days, and funding for conferences and meetups.
Make a difference to communities with 5 volunteer days every year.
Enjoy benefits like flexible holiday allowances, a great pension, a healthcare cash plan, and join the onsite gym if you like.

If you’re ambitious enough to deliver the best in the market, but humble in understanding the real life needs of users, step this way!

Key Responsibilities Include

  • Build relationships with users, recruit participants, plan and schedule user research and usability testing.
  • Apply a broad range of techniques - using both formal methodologies, and informal ‘guerilla’ opportunities.
  • Analyse, communicate, and action user insight - influencing peers, seniors, and stakeholders.
  • Leverage analytics, A/B testing, databases, and other sources of data.
  • Monitor metrics to evaluate user experience, and maturity of user-centered practice.

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