User Experience Researcher

Palo Alto, CA
Posted on:
July 25, 2020

About Wing:

Wing is reshaping the future of delivery. We are an on-demand drone delivery service that can deliver food, medicine or other items within minutes. We’ve also developed an unmanned traffic management platform to safely route drones through the sky. Our service is faster, safer and produces far less pollution than traditional delivery. Originally created in 2012 within X, the Moonshot Factory, Wing is now an Alphabet company.

About the Role:

We are looking for a seasoned User Experience Researcher who is passionate about improving people's lives through user centered research and futuristic technology. In this role, you’ll have the opportunity to be researching a range of products  in the drone delivery and UTM (Unmanned Traffic Management) space.

What You’ll Do:

  • Conduct independent research on multiple aspects of product
  • Collect and analyze user behavior through contextual inquiries, field visits, ethnography, surveys, benchmark studies, etc.
  • Work with Designers, Product Managers to prioritize research opportunities in a fast-paced, rapidly changing environment
  • Understand and incorporate complex technical and business requirements into research
  • Advocate research findings to diverse audiences through written reports and in-person presentations

What You’ll Need:

  • BA/BS degree in Anthropology, Human Factors, Psychology, HCI/Computer Science or other related fields or equivalent practical experience
  • 5+ years of work experience
  • Experience conducting semi-structured interviews, contextual field visits, usability studies either live or remote
  • Experience working in consumer products and fast paced teams

At Wing, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

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