Vorwerk Group

User Experience Researcher

Location:
🇨🇭
Zurich
Posted on:
August 27, 2020

Life is full of contradictions. We prove that these can be perfectly united, not only with our innovative products, but also with exciting opportunities in marketing and sales. We give our employees the freedom for dynamic development while also placing value on their work-life balance.

We are an international, family-owned company offering to our employees and sales advisors a wide variety of prospects. The successful direct sales concept, fascinating well-known brands as well as long-term perspectives form perfect conditions for dedicated people to take the opportunity to actively shape their future with us.

Vorwerk International & Co. KmG  belongs to the German family-owned company Vorwerk that has been operating in Wuppertal for more than 130 years. From the strategic head offices in Wollerau, the Kobold and Thermomix divisions are managed.

Job Responsibility:

  • Lead the UX research portion of a project, synthesize insights, translate these findings to catalyze design and strategic decisions, and collaborate with the team to turn those learnings into powerful design and stories
  • Going beyond simply capturing insights, the UX researcher will be using them to inspire teams and clients, thereby putting design in motion
  • Build up communities/groups for making user centric design possible
  • Conduct independent research on multiple aspects of products and experiences
  • Collect and analyse user behaviour through lab studies, field visits, ethnography, surveys, benchmark studies, server logs and online experiments (A/B testing)
  • Work with Designers, Product Managers, Engineers and other UX team members to prioritize research opportunities in a fast-paced, rapidly changing Environment
  • Understand and incorporate complex technical and business requirements into Research
  • Advocate research findings to diverse audiences through written reports and in-person presentations
  • Communicate results and illustrate suggestions in compelling and creative ways; tailor research findings to suit the audience, varying levels of detail and complexity as appropriate/required
  • Package insights into design tools and assets for product managers and designers to leverage (personas, design principles, scenarios, etc., as appropriate)
  • Support project team members in transforming research findings and insights into innovative design solutions, often through multiple design cycles

Requirements:

  • Minimum of 5 years of qualitative research experience culminating in a sound ability to scope a research process, gather insights from secondary research, lead fieldwork, and conduct in-context interviews and observation
  • Experience using quantitative methods in an applied, professional context to drive insight and understanding in service of design and decision making
  • Experience drawing from a variety of research methods–interviews, observation, diary studies, prototyping, surveys, user testing, and experiments–at different stages of the design process: to inspire early design work, inform the initial opportunity, collect formative feedback to support iteration, and validate a go-to-market solution
  • Exceptional communication and storytelling skills. Fluency in multiple media for storytelling–while grounding storytelling in research–a bonus
  • Ability to manage and prioritize multiple projects
  • Basic understanding of quantitative, behavioral analysis and statistical concepts
  • Experience creating research deliverables (frameworks, video deliverables, infographics, etc.)
  • Experience integrating user research into product designs and design practices
  • Experience in survey design. Working knowledge of statistics and experimental design
  • Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process
  • Effective interpersonal, communication, negotiation and collaboration skills
  • Fluency in English and German are essential
  • Willingness to tavel

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