General Motors

User Experience Researcher

Warren, MI
Posted on:
September 4, 2020

About GM

There’s never been a more exciting time to work for General Motors.

To achieve our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion, we need people to join us who are passionate about creating safer, better and more sustainable ways for people to get around. This bold vision won’t happen overnight, but just as we transformed how the world moved in the last century, we are committed to transforming how we move today and in the future.

Why Work for Us

Our culture is focused on building inclusive teams, where differences and unique perspectives are embraced so you can contribute to your fullest potential as you pursue your career. Our locations feature a variety of work environments, including open work spaces and virtual connection platforms to inspire productivity and flexible collaboration. And we are proud to support our employees volunteer interests, and make it a priority to join together in efforts that give back to our communities.

Job Description

Do you have a passion for user-centered problem-solving and storytelling? Are you obsessed with studying, understanding and responding to human needs? Do you want to create engaging products that solve real problems and create unique emotional experiences? Then imagine what you can do working with a like-minded, multi-disciplinary team in our User Experience group.

Our growing User Experience team is seeking passionate and talented User Experience Researchers to support the creation of customer-facing User Interfaces across multiple brands and digital platforms. Our work touches millions of lives across In-Vehicle, Web, Mobile and Wearable interfaces.

As a User Experience Researcher, you will collaborate with designers, technologists, and business stakeholders to craft meaningful experiences for our customers through thoughtful, data-informed design. The ideal candidate will have a solid foundation in design research methods, an understanding of and commitment to user-centered design, and have experience planning, facilitating, analyzing, and reporting research for digital products.

User Experience Researchers will support multi-disciplinary teams focused on translating human needs into viable product concepts using iterative, human-centered design. Research work will impact the development of our Design System and cohesive cross-channel experiences for Cockpit Driving Experiences, Comfort, Safety, Ownership, Entertainment, Connectivity and Navigation.


  • Collaborate with teammates to plan and facilitate user and stakeholder research that will guide the design of world-class user experiences across all products and platforms for vehicle features
  • Analyze research findings to inform problem statements, guide design strategy, and define requirements
  • Facilitate workshops and collaborative activities with the team, stakeholders, and users
  • Apply statistical skills for analyzing data collected
  • Provide inspiring reports and feedback on the implications to user experience and how improvements to the design and functionality of the system can be made
  • Create proposals on design direction supported by written and verbal presentations demonstrating ability to appropriately use both quantitative and qualitative data
  • Provide tactical and targeted design recommendations and next steps based on data
  • Advocate for accessibility in our designs where appropriate and/or required
  • Contribute to the continued evolution of the team’s workflows and processes to further improve quality and performance

Additional Job Description

Required Qualifications

  • Proficient in multiple user research methodologies (heuristic evaluation and expert reviews; usability 1:1 testing; contextual inquiry; surveys; card sorting and information architecture; focus groups; competitive evaluation)
  • Proficient in all aspects of usability testing (i.e., recruiting, methodology and metrics development, analysis, reporting results)
  • Keen ability to identify issues and problems, generate solutions and choose appropriate alternatives through use of user research methods
  • Familiarity with basic visual and interactive design principles and practices
  • Portfolio with work samples showcasing expertise in user research
  • Strong written, visual, and verbal communication skills
  • Ability to work collaboratively

Preferred Qualifications

  • Understanding of technology and the product development lifecycle
  • Automotive experience a plus but not required
  • Knowledge of design thinking methods
  • Familiarity with common design tools like Axure, Illustrator, Sketch, and Photoshop
  • Prototyping experience (software and/or hardware development experience a plus)

Education And Experience

  • Bachelor’s Degree in HCI, Human Factors, Product Design, Psychology or related. Master’s Degree preferred.
  • Less than three years executing user research to inform interactive product design

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:

  • Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
  • Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
  • Company and matching contributions to 401K savings plan to help you save for retirement;
  • Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
  • Tuition assistance and student loan refinancing;
  • Discount on GM vehicles for you, your family and friends.

  • Diversity Information

    General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

    We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

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