Google

User Experience Researcher

Company:
Google
Location:
🇬🇧
London
Posted on:
September 5, 2020

Minimum Qualifications

  • Bachelor's degree in Computer Science, Human-Computer Interaction, Cognitive Science, Learning Sciences, Statistics, Psychology, related field, or equivalent practical experience.
  • Experience in an applied research setting, including experience integrating user research into product designs and strategy.
  • Experience collaborating with multidisciplinary UX and/or product teams (visual, interaction, UX research, engineering, UX writer) on technical implementation.

Preferred Qualifications

  • PhD in Psychology, Human Factors, Anthropology, Human Computer Interaction, a related field or equivalent practical experience.
  • Understanding of the strengths and limitations of different qualitative research methods.
  • Thorough knowledge of user-centered design, user research methods, iterative development processes, and usability principles.

About The Job

User Experience (UX) Researchers work to answer the most challenging questions in design. In this role, you will reveal what our users need from our products by conducting primary research, exploring the behaviors and motivations of our users, and working with teams of Designers, Product Managers, Engineers and others to develop new features. You’ll inspire change at all stages of product development by delivering exciting oral, written and visual presentations about our findings. Most importantly, your job as a researcher is to help the UX team understand what would make a user’s experiences feel more intuitive, accessible, fun—and even magical.

With considerable experience, you evaluate all the features contributing to user experience, providing expertise, collaborating internally and occasionally leading projects. You contribute new processes and identify product and use requirements.

In this role, you will join the Reliability Infrastructure team at Google and help design and deliver the systems and products that will provide consistent and standardized infrastructure for Google Cloud Platform (GCP) services.

User experience is at the forefront of how we create intuitive, innovative, and beautiful products that people love. We strive to learn and understand our users’ needs, behaviors, and emotions to gather insights that inform product strategy and design. Our UX teams include designers, researchers, content strategists, and engineers who are passionate about quality, usability, and simplicity. We work on collaborative teams to solve complex challenges and craft experiences that highlight our products’ unique capabilities and personalities. Our work touches billions while exemplifying a key principle that is core to Google’s philosophy: “Focus on the user and all else will follow.”

Responsibilities

  • Use your research, systems thinking, landscape mapping and service design skills to support the strategy, development and evaluation of our offering.
  • Articulate the challenges customers face, and the information they need to identify areas of investment and increase the quality of their products.
  • Help to scope and understand the problem space, define the service ecology and build a foundational knowledge of users.
  • Address intellectually demanding product and systems problems, and translate what you learn into impactful models and artifacts that create alignment across product, engineering and design teams.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form .

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