User Experience Researcher

Overland Park, KS
Posted on:
September 19, 2020

Clarivate Analytics is a global leader in providing trusted insights and analytics to accelerate the pace of innovation. We deliver critical data, information, workflow solutions, and deep domain expertise to innovators worldwide.

Our solutions cover the entire lifecycle of innovation: scientific and academic research; patent analytics and regulatory standards; pharmaceutical and biotech intelligence; trademark, domain and brand protection. Our portfolio consists of some of the world’s most trusted brands, including Web of Science, Derwent, CompuMark, Cortellis, MarkMonitor, and Techstreet.

We employ more than 4,300 colleagues in 43 countries.

Clarivate Analytics is a public company. We are listed on the New York Stock Exchange under the tickers NYSE:CCC; CCC.WS.

At Clarivate, we believe human ingenuity can transform the world and improve our future. That’s why we harness our global reach, curate our content, and invest in best-in-class technology and people.

Join the team that is improving the way the world creates, protects, and advances innovation.

As a User Researcher you will be curious about people and their behavior. Sifting through the layers of consumer behavior requires an analytical and organized mind as well as the ability to think outside the research to glean the true meaning behind human actions. As a UX Researcher at Decision Resources Group, you’ll ultimately be responsible for helping the team develop products that delight our users.

This position reports into Senior Director, User Experience.

Minimum Qualifications

  • Bachelor’s degree in anthropology or psychology or related field or equivalent experience
  • At least 2 years of experience conducting user research
  • Portfolio or case study deck detailing user research work.

The following will get you an edge over other candidates:

  • Experience working with Pendo or Google Analytics
  • Experience with online user testing software
  • Prior experience working in the B2B healthcare/pharmaceutical or publishing industry a plus
  • High Emotional Intelligent (EQ) and ability to work closely with a UX team of designers, UX developers and Front-end developers


The ideal candidate will:

  • Collating data already collected from research so far into actionable insights and Personas.
  • Use various qualitative and quantitative UX research methods, including usability testing, contextual inquiries, card sorts, tree tests, interviews, personas, heuristic evaluations, field studies, surveys, moderated and unmoderated A/B testing
  • Identify the most important research questions and the best research methods to answer them
  • Communicate ideas using user flow diagrams, digestible research summaries, research briefs and actionable insights.
  • Confident presenting research and outcomes to peers, team partners, business stakeholders
  • Be knowledgeable about information architecture and interaction design
  • Be an advocate for the voice of the user throughout the company.

It is the policy of Clarivate to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, pregnancy, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Clarivate will provide reasonable accommodations for qualified individuals with disabilities.

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