User Experience Researcher

Raleigh, NC
Posted on:
October 9, 2020

We are looking for a smart, passionate UX Researcher to lead usability projects that span a wide range of issues, segments, and UIs. You’ll work closely with executives, project managers, designers, developers, and business stakeholders, striving to optimize websites for a wide range of site visitors, from consumers to IT decision-makers. Responsibilities include all aspects of UX research from test design and implementation, to results analysis and reporting. You’ll also educate execs and product teams on customer needs and behaviors, inspiring individuals and teams to become truly customer-smart and -centric.

Primary Responsibilities:
• Lead and conduct UX research across a wide range of website UIs, customer types, and product information
• Provide efficient, timely execution of research projects, using a wide range of tools and methods
• Perform competitive analysis, benchmarking, contextual inquiry and other advanced types of usability tests
• Contribute UI ideas that simplify and enhance the online experience
• Share and evangelize study results within the product division and other web-focused teams
• Assist in training junior UX team members in UX research tools and techniques
• Work on UX research roadmaps that define core research needs and describe the range of studies needed by the websites and product teams

Position Requirements:
• Demonstrated expertise triangulating multiple research and data collection methods for eComm UX results
• Expertise in experimental design and statistics; equally comfortable with qualitative and quantitative data
• Deep understanding of and practice applying the principles of good web and UI design
• Proficient with Office365, JIRA, Sharepoint
• Expert-level experience with usability testing platforms such as usertesting.com, dscout, Groupsolver, survey platforms, session-recording tools, and site intercepts
• Excels at communicating with product teams and engaging them in UX research
• Organizational skills to manage multiple projects with different deadlines and prioritize tasks independently
• Adaptability to shifting priorities, demands and timelines
• Possess a positive attitude and ability to work in a collaborative and energetic team environment
• Patience for wading through data
• Deeply curious, empathetic and passionate about figuring out why people do what they do

• Masters-level graduate work in Social Science, Information Science, and/or User Experience
• At least 1-year industry experience conducting eCommerce UX research projects in a large enterprise setting, collaborating with project managers and UX designers on a daily basis

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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