User Experience Researcher

Posted on:
October 24, 2020

About dutchie

Dutchie is a technology company that connects consumers with their favorite dispensaries. Our mission is to create easy and safe access to cannabis for everyone. We are the leading and fastest-growing e-commerce provider in cannabis, facilitating $2.4B in sales, powering online ordering for the top dispensaries throughout the United States and Canada. We deliver insights to our dispensary partners that grow their business and ensure they are compliant with ever-changing rules and regulations.

Dutchie has raised $53M in funding to date, backed by Howard Schultz (Former CEO of Starbucks), Thrive Capital (Investor in Instagram, Stripe, Spotify, and Slack), Snoop Dogg’s Casa Verde Capital, one of the leading cannabis-focused VC’s, Gron Ventures, members of the founding team at DoorDash, Kevin Durant’s Thirty Five Ventures, and other notable angel investors.

About the Role

Dutchie is seeking a UX Researcher to work alongside product managers and designers, uncovering meaningful human-centered insights to drive great design and innovative product development. We feel strongly that research should inform all aspects of the product lifecycle, from product strategy and problem definition to iteration and evaluation.

As our first UX Researcher, your work will not only influence the products we build but will also establish the UXR discipline at dutchie. You’ll get to shape the research culture and processes from the ground up and have direct input on big and meaningful product decisions. If you're comfortable in a fast-moving organization and excited about the high potential for growth and ability to make an impact, this role is a great fit for you.

The ideal candidate will be comfortable operating at highly strategic and tactical levels, switching between them effortlessly. You will have a track record of leveraging insights to build consensus with large cross-functional teams and of building trusted relationships with senior product leaders.

What You’ll Do…

  • Partner with product managers, product designers, and other stakeholders to understand dutchie’s research needs and create a research roadmap
  • Partner closely with product marketing and our analytics team to develop a deeper understanding of our customers and surface opportunities to product leadership to inform the roadmap
  • Generate insights through qualitative and quantitative studies that shape how product teams think, ranging from short-term to long-term product strategy
  • Create and own a variety of research studies, including field studies, usability tests, concept tests, group discussions, etc.
  • Perform research projects independently, from defining research questions, research project management and implementation to presentation
  • Synthesize findings into meaningful themes, making them actionable
  • Act as a research thought leader and advocate for our customers

What You Bring…

  • MA/MS or PhD in Human Computer Interaction (HCI), Cognitive or Experimental Psychology, Sociology or a related field preferred, not required
  • 5+ years of experience in user research related to software and digital experiences
  • 2+ years of experience of driving research and product roadmaps
  • Familiarity with a wide variety of qualitative research methods such as: usability, 1:1 interviews, concept testing, ethnographic-style fieldwork, group discussions, card sorting, workshops, remote studies, etc.
  • Experience designing and summarizing surveys
  • Excellent communication, presentation, and writing skills
  • A proven track record of successful partnership with product managers, product designers, analysts, engineers, and other business partners
  • Ability to work independently and take initiative to solve problems

You’ll Get...

  • Competitive Salary
  • Fully paid medical, dental, and vision insurance
  • Equity
  • 401(k)
  • Flexible vacation days, sick days, and work from home days
  • Technology (hardware, software, reading materials, etc..) allowance
  • The opportunity to shape an entire industry and create a product that touches millions of people

At dutchie, we’re committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Dutchie believes that diversity and inclusion among our teammates is critical to our success, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

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