Decathlon

User Experience Researcher

Company:
Decathlon
Location:
πŸ‡¬πŸ‡§
London
Posted on:
January 4, 2021

As a User Experience Researcher, you will deliver insights about our users, products, or competitors to help the User Experience Team to build its experimentation roadmap. This team is in charge of the continuous improvement of the user experience and business performance of Decathlon UK on the web, mobile & tablet.

To help you in this mission, you will be accompanied by several colleagues in data analysis, optimization and UX.

The experimentation team is under development and in an extremely favorable context. One of the priorities for Decathlon is to improve access and use of our services for our UK customers. Your research will have a visible and measurable impact!

What's involved?

As part of the UX team, you will bring the user's vision to projects through your experience and analysis. You will help identify why our users are using our services or not.

You will be able to look at session recordings, heatmaps, scrollmaps, and deep online user journeys thanks to CRO tool.

You will also test new concepts or interfaces thanks to user testing, guerilla testing, focus group, or analyzes of online questionnaires.

Your experience in ergonomics and UX will allow you to advise the experimentation team to further improve our proposals. You will intervene mainly at the start of the optimization process, in the research phase to guide our experimentation hypotheses. You can also intervene during the design phase to support the designer or to test a prototype before iterating. Subsequently, all proposals will be tested via A / B tests to verify the impact at scale.

Your skills in ergonomics and user testing are essential. You will have to plan, write the scripts, carry out, and present the results of your analyzes. You have the ability to convince and to propose solutions thanks to your experience.

You have time to update your knowledge and to exchange with other international teams where sharing is constant.

Are you?

  • A profile interested in human behavior (previous experience around UX or ergonomics in a commercial environment are an additional advantage)
  • Analysis capabilities in all phases of a project: setting up, carrying out, and analyzing user tests with session recording, focus group, creation of questionnaire.
  • Autonomous and results-oriented, with excellent oral and written communication skills.
  • Excellent analytical and problem-solving skills.
  • Ability to manage multiple projects at the same time while taking responsibility for the quality of deliverables and planning.

What will you benefit from?

  • Career progression - At Decathlon, you choose your own career path, so whether you aspire to become our next E-commerce manager or our CEO - your opportunities for progression are endless!
  • Shareholding & Profit sharing scheme - We’re one big international family who exclusively co-owns our business and shares the profit we make with our employees.
  • Free access to sports facilities - We have state of the art facilities in our Decathlon UK head office including; Gym, Rooftop MUGA, Table Tennis, Dance studio, Golf simulators, and more!
  • We play sport together and have regular team socials!
  • Cycle to work scheme - At least 25% discount on a bike of your choice.
  • 30% staff discount on our Decathlon products

Salary bracket: Β£30-Β£40 depending on experience.

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