User Experience Researcher

Toronto, ON
Posted on:
February 9, 2021

Bay Classifieds Group (eCG) is an innovative leader in online classifieds with brands that span the globe. Our sites help people find whatever they’re looking for in their local communities – whether it’s a job, an apartment, a sofa, a car, a concert ticket, financial services or new friends. Every connection made or item found makes a difference by creating a world where people share more and waste less. People who want to connect and trade visit our sites because they’re fun, easy to use and built on trust.

About the business:

Kijiji is the #1 online classifieds site in Canada. As one of Canada’s top 10 most-visited digital properties, we reach more than half of Canadian internet users monthly. We’re a leader in helping Canadians find and trade goods and services in their local communities, including Autos, Real Estate and Jobs. We’re proud of our engaged, ambitious and collaborative culture, and we were recently named one of the top Toronto Tech Employer Brands.2 Our stylish office is located in the historic King and Spadina neighbourhood in Toronto’s hub of innovation.

Are you a strong and hardworking UX Researcher who has a clear vision on how to gain deep insights and find user problems? We would love to hear from you!

As a User Experience Researcher you will work with our design, product and engineering teams to develop and execute primary research. Our user research focuses on both the discovery and evaluation stages of the product development cycle, with insights being used to drive product development.

You will convert research findings into relevant next steps and be a consummate advocate for the user while building consensus and encouraging product improvements.

Your Responsibilities will Include:

  • Design, plan and conduct user research, employing methods such as: remote usability tests (moderated and un-moderated), concept tests, user interviews, field and diary studies, competitive evaluations, surveys, and other relevant methodologies.
  • Provide insight and vision to the teams based on the understanding of user needs and behaviours.
  • Lead in the translation of findings into impactful results, activating design thinking and concept making through facilitation.
  • Build positive relationships with Designers, Product Managers, Marketing, Analytics and Engineers to deliver impact to our products.
  • Synthesize research findings from other data sources (including market research, site analytics and secondary research) into relevant recommendations and measurable results.
  • Use existing data and metrics to build a holistic picture of our users and product touchpoints.


  • Degree in Human Factors, Human-Computer Interaction, Cognitive or Experimental Psychology, Cognitive Science or related field.
  • Expertise in, and knowing when to apply the range of research methods with experience in collecting and reporting quantitative measurements.
  • Practical experience in deploying qualitative and quantitative research methods throughout the product life cycle from conceptualization to launch.
  • Organized, able to act independently and able to switch between projects in a fast-paced and exciting environment.
  • Strong oral and written communication skills is a must


Benefits are an essential part of your total compensation for the work you do every day. Whether you’re single, in a growing family, or nearing retirement, eBay offers a variety of comprehensive and competitive benefit programs to meet your needs.

We love building opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel Kijiji is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about our Diversity & Inclusion click here:


People are the heart of the eBay Classifieds business, and their health and well-being are our first priority.

We continue to monitor local government guidance and partner closely with medical advisors to determine the safest and best next steps for everyone. As a result, most teams are working remotely, with a few teams able to collaborate in person with enhanced safety procedures. We will discuss the particular case for your region during the interview process. As a general rule, interviews will be completed remotely over video calls.

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