User Experience Researcher

About the job

USER EXPERIENCE RESEARCHER

As a UX Researcher, you will be responsible for applying a wide range of usability and field research methods while interacting with project teams and their targeted end-users. You’ll partner with designers, strategists, and program managers to develop and maintain excellent user experiences for our clients. UX Researchers uncover user behavior by investigating who users are and what users want/need. As an individual contributor, you’ll operate with limited direction and oversight to deliver compelling recommendations on-time and on-budget. In this role, a UX Researcher will conduct user research through interviews and workshops to translate human behaviors into personas, user stories, service blueprints, and journey maps. You have a strong understanding of human-centered design (HCD) and design thinking principles. You may be required to help educate cross-functional teams about these methodologies through interactive workshops, coaching sessions, and written communication.

What you’ll do:

• Create generative and evaluative research plans, identifying goals, methods, and timelines.
• Develop participant screening protocol and write discussion/interview guidelines.
• Conduct large scale research activities with little guidance—including interviews, contextual inquiries, and field visits, with a goal of understanding user’s behaviors and motivations.
• ‪Synthesize insights into artifacts and direction: personas, journey maps, usability reports, etc.
• Advocate for usability, accessibility, and discovery throughout the product development process.
• Present research insights in a digestible story at different levels of depth, depending on the audience.
• Mentor, coach, and train team members about research methods and user-centered design processes.

What you’ll bring:

• 4+ years of experience in user experience, interaction design, and user interaction strategy.
• Experience with HCD, design thinking, and other relevant methodologies of discovery.
• An eagerness to learn new skills, share your knowledge, and step outside your comfort zone.
• Strategic problem-solving skills and a capacity to distill complex information down into meaningful insights.
• Excellent presentation skills and communication abilities at all levels of internal and client organizations.
• Experience with user research tools for in-person and remote research methods.
• An understanding of the pros and cons of different research approaches, including when and how to apply them during different phases of design.