Boden

User Experience Researcher

Company:
Boden
Location:
🇬🇧
London
Posted on:
July 21, 2021

It's fun to work in a company where people truly BELIEVE in what they're doing!

Here at Boden we’re all about creating joy for our customers, by making them look and feel amazing.

It started with a shirt. Well, eight to be precise. In 1991 when Johnnie couldn’t find a ‘just right’ shirt, he crafted them himself from his kitchen table. Years later and he’s fronting a major British clothing brand with a turnover of £350 million. It took hard work, determination – countless cups of tea – and brand values that we still champion today; stylish, grounded, uplifting

We are excited to be looking for a UX researcher to join our User Experience and Digital Design Team, to help set up our in-house research capability and gain a deeper understanding of our customers their motivations, behaviours and challenges to enable our user-centred design approach.

From the initial discovery stage, you will be working with UX/UI Designers, Insights, Digital Product and Trading Teams to help build a shared understanding of our customers across the business, to inform thinking and shape initiatives by providing key recommendations and ideas.

You will:

  • Coordinate user research using a range of methodologies, including moderated usability testing, carefully considering the appropriate approach
  • Help define the customer strategy by clearly communicating learnings/insights
  • Work cross-functionally to help generate and validate ideas and concepts
  • Be proactive in sharing observations/learnings to the product teams, stakeholders and the wider business
  • Drive forward a customer-centric, learning culture and nurture a collaborative and uplifting team environment in which you and others will thrive
  • Be the advocate for the research practice, staying informed of industry trends and help to develop the in-house capability to its full potential

You’ll have:

  • A solid understanding and proven experience with a wide range of qualitative and quantitative research methods (such as usability testing, ethnography, contextual enquiry, persona creation, journey mapping, surveys, competitor analysis)
  • Proven experience of using and managing online research tools such as unmoderated remote testing and online surveys.
  • Experience using software tools for both lab-based and remote user testing such as UserTesting.com and Optimal Workshop
  • An understanding of appropriate responsive device mix
  • Excellent communication skills and ability to engage with customers, stakeholders and teams alike
  • The confidence to lead workshops, presentations and team shares
  • Experience of working in an agile working environment, alongside product teams throughout the product life cycle

We want Boden to be the place everyone wants to work. Friendly, open and tolerant. A best-of-British company with diverse teams, equal opportunities, and fair working and recruitment practices. We believe in hiring the best person for the job whoever they are, helping them thrive in it and celebrating their individuality.

Stylish, grounded, uplifting – that’s us. We behave like your best friend. We always strive to improve and grow. We curate a world of beauty that’s ethical, inclusive – and importantly – good fun. We inspire you to live your best life. We are Boden

If you like working with happy, enthusiastic over-achievers, you'll love your career with us!

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