Zion & Zion

User Experience Researcher

Zion & Zion
Posted on:
September 21, 2021

โ€THE NUTS AND BOLTS OF THE JOB: We are looking for an exceptional individual who can provide innovative and strategic ideas to support our UX/CX team that originate from a combination of research, critical thinking, analysis, and creativity. You must be an analytical thinker and problem solver with a keen attention to detail. You must have a strategic business-forward mind and be a real team player. To thrive in this role, you are the #1 advocate for the user / customer.


  • Utilize various user-centric processes to conduct research for clients (user testing, preference testing, empathy interviewing, journey mapping, customer feedback, etc.) with the willingness to further your knowledge
  • Measure, analyze, and organize user experience research and analytics
  • Evaluate website performance using Google Analytics and other platforms to draw insights for recommended improvements
  • Implement usability best practices and provide recommendations for websites
  • Develop UX artifacts including site maps, wireframes, journey maps, personas, and other key UX documentation
  • Present and defend insights and recommendations, internally and to client executives and other product stakeholders, for review and feedback
  • Collaborate with and provide direction to designers, content developers, and web developers in order to create a strong digital presence
  • Strategize and create content for clients, both long and short form
  • Work with clients to develop appropriate messaging tailored to their brand
  • Conduct SEO audits, provide recommendations, and implement SEO strategy
  • Provide insight, think strategically, and quickly problem-solve for client needs
  • Learn UX processes and adapt quickly, be a true self-starter
  • Develop and implement strategic frameworks and processes related to branding and the customer experience
  • Support the UX/CX strategy team whenever and wherever needed

Skills and Experience:

  • A bachelorโ€™s degree in marketing, business, psychology, or a related discipline (MBA or other masters is a definite plus but not required)
  • Google Analytics experience preferred
  • Demonstrated history of performing user research or gathering qualitative customer data
  • 1-2+ years of experience in an agency setting (desirable, but not mandatory)
  • Prior experience and knowledge of Content Management Systems (preferably WordPress)
  • Analytical thinker and problem solver
  • Comfortable presenting internally and in front of clients
  • Meticulous and detail-oriented
  • An excellent communicator (written and spoken)


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