User Experience Researcher

Austin, TX
Posted on:
December 20, 2021

What is Contentstack?

ContentstackⓇ – the pioneering Agile Content Management System (CMS) – empowers marketers and developers to collaborate around content like never before. Together, they orchestrate superior customer journeys and deliver dynamic digital experiences across channels, audiences, brands, and regions. Companies such as Chase, Express, Holiday Inn, Icelandair, Mattel, McDonald's, Mitsubishi, Riot Games, Sephora, and Shell trust Contentstack to power their most critical content experiences. Famous for its Care Without Compromise™, Contentstack has the industry's highest customer satisfaction. As a founder of the MACH Alliance, Contentstack advocates for open and composable technology that is Microservices-based, API-first, Cloud-native SaaS, and Headless. Learn more at

Who Are We?

Here at Contentstack we are more than colleagues, we are a tribe. Our vision is to pursue equity among our communities, employees, partners, and customers. We are global-diverse yet close; distributed yet connected. We are dreamers, dream makers, and hustlers. We fight, push, and drive to get results. We believe the success of one, leads to the success of all. Our mission is to connect with the people through inspiring, modern experiences. We care deeply about our customers and the communities we serve. #OneTeamOneDream. Chalo, let's go!

What are we looking for?

Contentstack is looking for an incredible User Experience Researcher to drive deeper understanding of our users' behaviors and help the design team create amazing experiences.. As the UX Researcher you will partner closely with product, engineering, design and customer success. You'll find new and creative ways to capture users' attention, simplify their content workflow, and build experiences that make content management jobs faster and easier. The Product Manager, Emerging Products needs to combine stellar entrepreneurial vision with highly adaptive execution and great communication. This role requires a strong understanding of user experience research principles, frameworks and methodologies.. If you're enthusiastic, self-driven and a top performer looking for an opportunity to join an innovative, fun and fast-paced team where your contributions will have a meaningful impact, we'd love to hear from you. Here is what you'll be doing:

  • Be the expert on Contentstack's user base–specifically the editorial users. Know their workflows, pain points and jobs-to-be-done.
  • Conduct all stages of UX research: identifying, planning, driving, conducting, analyzing, and reporting insights
  • Identify key competitive differentiation opportunities and build a framework for qualifying and testing ideas
  • Deliver impactful research that informs decisions across our product lifecycle
  • Partner closely with key business partners to successfully launch and drive adoption of new products and services

What really gets us excited about you?

  • Familiarity with agile development practices and modern UX practices..
  • Familiarity with CMS terminology and tools, such as WordPress, Drupal and Adobe Experience Manager.
  • Insatiable curiosity about the future of web development.
  • Excellent overall communicator with strong writing skills.
  • The ability to be a team player as well as to clearly articulate, educate, engage, inspire, influence, and make people smile.
  • Excellent attention to detail
  • Ability to turn complex concepts into simple ideas; and ambiguity into clarity

What Do We Offer?

Interesting Work |
We hire curious trendspotters and brave trendsetters. This is NOT your boring, routine, cushy, rest-and-vest corporate job. This is the "challenge yourself" role where you learn something new every day, never stop growing, and have fun while you're doing it.

Tribe Vibe | We are more than colleagues, we are a tribe. We have a strict "no a**hole policy" and enforce it diligently. This means we spend time together - with spontaneous office happy hours, organized outings, and community volunteer opportunities. We are a diverse and distributed team, but we like to stay connected.

Bragging Rights | We are dreamers and dream makers, and hustlers. Our efforts pay off and we work with the most prestigious brands, from big-name retailers to airlines, to professional sports teams. Your contribution will make an impact with many of the most recognizable names in almost every industry including Chase, The Miami HEAT, Cisco, Shell, Express, Riot Games, IcelandAir, Morningstar, and many more!

A Seat at the Table | One Team One Dream is one of our values, and it shows. We don't believe in artificial hierarchies. If you're part of the tribe, you get a seat at the table. Your voice will be heard and you will also receive regular updates about the business and its performance. Which, btw, is through the roof, so it's a great time to be joining…

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