Thomson Reuters

User Experience Researcher

Eagan, MN
Posted on:
January 5, 2022

Come join the Thomson Reuters UX Research team! We are a company of 24,000 team members in over 75 countries that provide customers with critical news, information, and technology. Our products, partnerships, and people help to uphold the law, turn the wheels of commerce, catch bad actors, report the facts, and inform and educate people, companies and communities globally.

The UX Organization is undergoing an exciting transformation in the ways we work and our team structure. We now have a spot in the C-suit and the sky is the limit to bringing intuitive, effective, and elegant solutions to our customers. Our CEO recently shared in an employee Town Hall that “Our Job #1 is improving the customer experience and our Job #2 is innovation.” The UX Research team is leading the way to help our company achieve this mission.

Our work focuses on a large portfolio of cloud-based, data-driven applications for working professionals in Legal, Tax, and Global Trade markets and gross over $5B annually. We take great pride in our work and love the challenge of turning complex problems and constraints into simple solutions that meet our users’ needs. We work in an agile, collaborative, supportive environment where diverse thinking, innovative design and experimentation are welcomed and encouraged.

About The Role

As a User Experience Researcher, you’ll join a team dedicated to conducting user research for global projects. You’ll work closely with other researchers, product developers, designers, and engineers to plan and execute research studies. You’ll identify the needs of the team and craft research studies that help them make data-informed decisions. You’ll push yourself to apply a lean and impactful research approach and you’ll report on your observations and insights in useful ways that facilitate action.

Specific responsibilities include:

  • Determine and recommend the most efficient and effective user-centered research approaches to solve for business needs, meet agreed-upon objectives, and guide business areas through the appropriate UX process.
  • Synthesize quantitative and qualitative data to help drive product and design decisions.
  • Work collaboratively with user experience team members, content writers, development teams, product teams, users, and other stakeholders as part of an agile software development process.
  • Create written reports of insights and observations.
  • Conduct literature reviews and synthesize.
  • Assist with discovery and foundational research activities to inform UX design decisions.
  • Assist in developing user journeys and personas.
  • Take ownership for self-development, stay current with research techniques and tools in the field of UX.
  • Be a self-starter. Take initiatives and drive assigned projects from beginning to end.

About You

You are a fit for the role of User Experience Researcher if you have:

  • Bachelor’s degree or higher in a field such as Cognitive Psychology, Human-Computer Interaction, User Experience, Human Factors, Engineering Psychology, Interactive Design, or equivalent.
  • 2+ years' experience conducting UX research.
  • Experience with applying research methods including but not limited to usability studies, contextual inquiry, and surveys.
  • Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process.
  • Excellent verbal/written communication and interpersonal skills with the ability to communicate effectively with all stakeholders, customers, and team members.
  • Comfort with planning, prioritizing, conducting, analyzing and communicating research in a variety of contexts.
  • Dedication to advocacy of a user-centered, evidence-based approach to product development, while balancing business needs.

What’s in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

  • Hybrid Work Model: Currently, as part of our COVID-19 response, our employees are working remotely and following local COVID-19 bylaws and guidelines with the majority of our offices planning to remain remote throughout 2021. Upon return, we will embrace a hybrid work environment consisting of in-office and remote work.
  • Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
  • Wellbeing: Comprehensive benefit plans; company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
  • Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
  • Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.


As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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