User Experience Researcher

Come join us

Would you like to lead, grow and continue to establish the UX research function within a mid-size, growing business?

Do you have experience implementing a range of research methodologies and adapting your approach to suit the needs of the challenge?

Are you confident in presenting and articulating your decisions to stakeholders, using relevant KPIs to measure and report on your success?

If so, MVF’s UX Team might be just for you! We are searching for an innovative Senior UX Researcher, with a proven track record of conducting influential research.

If you have a well established UX research process with measured outcomes, articulating your success and failure stories and the lessons learned from those work, send us your portfolio for review.

What we're offering you

• Clear growth and progression planning along individual contributor or manager paths through a team talent matrix
• Autonomy to define and grow the user research practice
• Support and close collaboration with a cross-discipline team of Design, UX & Product practitioners
• Flexible working policy (work from home or in the office as you like, with 2 office days a month as a minimum)
• £1000 per year to spend on professional development
• Life Insurance to protect your loved ones
• Pension and salary sacrifice scheme
• Be Well: A programme to support the wellbeing of all MVFers and their families
• Free breakfast when in the office
• Company off-sites and holiday incentives (Ibiza is our usual choice of destination!)
• A plethora of free health & wellbeing clubs that include yoga, pilates football, ultimate frisbee, book club, boxing, personal training, spinning, dine & draw - we have been running these remotely so you can still get involved!

What you’ll be doing

Examples of impactful deliverables might include: accessible and widely used research artefacts; exploratory research that shaped product strategy or development; evaluative research that directly affected decisions and the end product.

You’ll represent the UX research specialism - alongside a Junior researcher - and be a part of a wider Design Team including UX, UI & Product Designers.

• Be an advocate for users while taking into account product and business goals
• Lead user research initiatives and translate insights from your in-depth research into actionable outcomes
• Collaborate with other UXers designers, product managers and key stakeholders to define and solve problems inline with business outcomes
• User test and present your ideas to assess their viability and iterate on your solutions over time

About you/Requirements for the role

• Proven experience leveraging quantitative and qualitative research to drive product and/or organisational change
• You have helped ship products and sites that solve real problems, and that people use, with a strong portfolio, case studies, or research artefacts to back it up'
• Experience leading and managing the end-to-end user interview process, from defining research goals and recruitment to communicating deliverables
• Experience working in a cross-functional team
• Familiarity with Agile software development environment
• Knowledge of best practices with regard to web standards, usability and accessibility
• Strong communication skills with the ability to clearly articulate your thinking, the desire to have your voice heard and the power to persuade others around to your perspective
• A proactive self-starter with a growth mindset and a willingness to own problems. You will often be acting as a team of one in your day-to-day, but also strategically evolving the methods, operations and processes of user research practice within the wider company
• You can help evolve our methods and processes (and there is huge scope for change-making!)

About MVF

MVF was started in 2009 by 5 friends with the sole aim of transforming how businesses find new customers (in a nutshell, customer generation). We believe in growth - not just growth for our clients, but growth for MVF and the amazing people that make us who we are. To help accelerate this growth, we’re looking for the very best to jump on board.

Diversity & Inclusion are more than just words at MVF. They’re guiding principles that underpin how we build our teams, develop our future leaders and create an ambitious company that reflects our global users, clients and partners.

We’re also committed to providing adjustments to those who may need them in the recruitment process. If you consider yourself someone who may need adjustments, please let your contact in the Talent Team know.

If this sounds like something you would be interested in please apply today.