User Experience Researcher

Leeds, England
Posted on:
May 2, 2022

Who are we

xDesign is an award-winning digital transformation and software agency based in Leeds and Edinburgh and with employees based remotely all over the UK. We are on a mission to build the best digital products and work closely with our clients, to make things for the likes of Heineken, FanDuel, Money Supermarket Group, Tesco Bank and many more. Our reputation for high-quality, robust and thoughtful client solutions as well as our first-class team and working culture has enabled us to scale quickly, doubling our headcount to over 200 people in 2021.

Our product design team is key to delivering the great user experiences that make for successful products. We’re looking for an experienced UX researcher to join us and who can bring what they know to our team, and learn with us as we grow. Thanks to design, engineering, and product collaboration in-house, we’re able to quickly create meaningful features, services and products that delight users and clients. We now need to bring in research as its own specialism within the design team, as a key part of our work.

Agency life

We are a full-service agency that designs, develops, delivers and evolves digital products. That means we do everything ourselves in-house, with our trusted and experienced teams across a range of disciplines. You'll work as part of a specialist team with your fellow designers. You'll also work on project teams to design and deliver products with engineers, product managers and delivery managers.

It's dynamic and full of variety, with the chance to work with lots of different colleagues on exciting and challenging projects. We deliver Agile projects with our colleagues whilst striving to cultivate a studio culture in design. That means we ship on time – but we still get our pens out, draw when we need to and paste things on walls. We do our best to be remote-first, so everyone feels an equal part of the team, no matter where they are.

Design team perspective:

“xDesign has been a great place to work! I’ve learnt so much in the time I’ve been here and really feel like a valued member of the team. The place is full of friendly, like-minded people, who love to dig into a problem and produce their best work. The company really takes care of their people; supporting them to work flexibly, encouraging their career development, and always listening. If you’re looking for somewhere to boost your career and enjoy your time at work, then I'd give xDesign a shot!”

Our Values

We challenge: we challenge ourselves to go beyond the obvious. To act with integrity, to deliver excellence, to improve and to innovate. We challenge our clients in pursuit of better solutions.

We care: we care deeply about our craft, colleagues, clients and their customers. We demonstrate this through companionship, compassion and candour.

We collaborate: everyone is equal. Everyone has value. Individually we are brilliant. Together we are unstoppable


  • Work closely with remote product managers, designers, and engineers on Agile projects
  • Plan and carry out exploratory user research as part of continuous discovery and development
  • Recruit and vet research participants
  • Help drive evidence-based product and design decisions
  • Help us define our research criteria, methods, and tools
  • Share knowledge with the xDesign community

Who you are

  • Experience in research roles, with expertise in qualitative and quantitative exploratory research, identifying user needs to inform the development of features and products
  • Comfortable with planning, prioritising, conducting, analysing and communicating research
  • Have strong interpersonal and communication skills
  • An understanding of and desire to work closely with teammates in product, engineering, business and design
  • A practitioner of research that supports user-centred product development methods
  • An understanding of business needs and objectives, and how these shape projects and outcomes
  • Experienced in mixed methods preferred
  • Agency experience is an advantage, but not essential

Where you are

  • We are a distributed workforce, so our team can work in a way that best suits
  • If you prefer an office, that's no problem. We have offices in Leeds and Edinburgh.
  • Working hours: we operate in GMT, so you'd need to be online during office hours – but an earlier start or later finish is up to you, dependent on project collaboration needs


  • Variety - the chance to work with a wide range of clients from start-ups to big name brands
  • Personal development and progression plans including 6 learning and development days
  • 32 days holiday a year (inc Bank Holidays, which you’re free to take whenever you want)
  • Private medical Insurance (and wellbeing incentives, deals and discounts) with Vitality
  • Enhanced maternity, paternity and adoption leave policies
  • Access to a financial wellbeing platform (via Bippit)
  • A Macbook Pro and other top tech to help you
  • Regular social events (in person and remotely)
  • Cycle to work scheme
  • A competitive salary which we’ll discuss with you at the start of the hiring process
  • YuLife employee benefits and lots more!

Think this is for you? Get in touch for a confidential chat about how you can become part of the team.

Learn more about life at xDesign on our careers site and for more insights into our hiring process check out our careers FAQs.

We believe that representative teams made up of people with different backgrounds, skills and points of view help us build the best workplace possible and enable us to create genuinely innovative, broadly useful products.

We are committed to our goal of creating the most inclusive workplace possible. As we strive to build an environment where everyone can thrive and be themselves we will continue to investigate and challenge biases, while working to identify and remove obstacles to inclusion. If you need additional support or accommodation during the application process, please don’t hesitate to let us know.

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