User Experience Researcher

Berkeley, CA
Posted on:
June 2, 2022

Who we are:

Grabango is the leading provider of checkout-free shopper technology for existing stores. Founded by Will Glaser (former founder & CTO of Pandora Media), the Grabango team has developed the only enterprise class solution for large store chains in the market today.

Grabango has raised over $75 million in funding since 2017, with $39 million in Series B announced in June 2021. The round was led by Commerce Ventures with participation from Founders Fund, Unilever Ventures, Honeywell Ventures, Rich Products Ventures, and WIND Ventures. Grabango has signed five retail partners, each over $1 billion in revenue, including a global top-10 grocer and a Fortune-25 multinational. Several multi-store deployments are underway. The company has filed 40 patents, and the earliest ones that predate most prior art in the category have already been awarded.

We're a growing group of curious, self-directed people working towards a common goal. We delight in taking risks and testing hypotheses in a collaborative environment. Our ability to celebrate both our successes and failures as milestones of progress opens the door to tremendous breakthroughs.

‍About The Role:

‍The hands-on UX Researcher will dive into the heart of Grabango, our shoppers. This role will conduct field research of our shopper's behaviors. More specifically, how they are interacting with our Brand Ambassadors and our app. They will develop hypotheses around shopper engagement, conduct research to validate or invalidate their hypothesis, and work cross functionally to provide recommendations and action plans to improve our overall shopper experience.

This full-time role reports directly to the Senior Vice President of Operations and is based in Berkeley.


  • Willing to travel to new store locations across the US
  • Conduct field operations in the form of informal/formal interviews, observations, and survey data
  • Develop hypothesis on shopper experience and engagement
  • Provide insight to respective teams on findings and recommendations
  • Follow action plans closely to report progress
  • Work cross-functionally amongst operations, marketing, data, and product teams.


  • 1-3 years of experience in business analytics, or similar projects
  • Background in customer analytics
  • Experience creating and conducting surveys

Education & Certifications:

  • Bachelor's Degree

Grabango Values:

Integrity: Do the right thing, particularly when you don't have to.

‍Bold Innovation: Think recklessly, but temper your actions with pragmatism.

‍People Matter: Hire the best, and treasure them.

‍Don't Live with Broken: Have the courage to admit mistakes, and the urgency to correct them.

‍Customer Focus: Deliver beyond expectations, both internally and externally.

‍Inclusion: Foster an environment that welcomes all.

‍Simplify: Everything should be made as simple as possible, but not simpler.Grabango is proud to be an equal opportunity employer and is committed to developing a workplace where diversity and inclusion are an essential part of who we are. We strive to hire and support a workforce as diverse as our shopper base, so we can develop products and services that best suit our customers. We do not make employment decisions based on race, color, religion, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status and we comply with all local, state and federal employment laws.

Grabango participates in the E-Verify Program, an internet-based system operated by the Department of Homeland Security and the Social Security Administration. It allows employers to confirm an individual's employment eligibility to work in the United States.

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