Akamai Technologies

User Experience Researcher

US (Remote)
Posted on:
August 17, 2022

Would you enjoy making a difference to our customers' experience?

Are you excited to promote user-centered design across our culture?

Join our growing team!

‍Our User Experience team designs our customers' end-to-end experience. We focus on how our customers buy, try, use and manage Akamai products and services. Our UX Research team helps us understand our customer needs and behaviors. We deliver actionable insights to steer data-driven decisions for Akamai's product and services.

‍Partner with the best

‍As a User Experience Researcher Senior II, you will be partnering with teams across the business. Your insights will help to create products and services that meet the needs of our customers. You will be joining us at an exciting time of growth and increased customer focus, with a unique opportunity to shape the future of UX research at Akamai.As an User Experience Researcher, you will be responsible for-

  • Identifying hidden patterns and systemic relationships that can be used to improve the user experience that include UI and API usage, survey data, CX data, sales data, and more
  • Distilling findings and insights to create real-life narrative of painpoints and challenges to influence next-generation product development
  • Contributing to internal research processes, methodologies, and approaches to create and share best practices
  • Collaborating with other teams, ensuring research approaches allow us to answer and resolve complex questions
  • Promoting and evangelizing user-centered and data-driven design at Akamai

Do What You Love

‍To be successful in this role you will-

  • Have 5 years of relevant experience and a Bachelor's degree in UX/UI design or its equivalent
  • Demonstrate experience of running end-to-end research programs and distilling actionable insights
  • Display a solid working knowledge of analytics packages such as Google Analytics or Pendo
  • Be familiar with working in cross-functional teams in a matrix organization
  • Be experienced in working with enterprise software
  • Possess good verbal, written communication and presentation skills

Work in a way that works for you

‍FlexBase, Akamai's Global Flexible Working Program, is based on the principles that are helping us create the best workplace in the world. When our colleagues said that flexible working was important to them, we listened. We also know flexible working is important to many of the incredible people considering joining Akamai. FlexBase, gives 95% of employees the choice to work from their home, their office, or both (in the country advertised). This permanent workplace flexibility program is consistent and fair globally, to help us find incredible talent, virtually anywhere. We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply.

earn what makes Akamai a great place to workConnect with us on social and see what life at Akamai is like!

‍We power and protect life online, by solving the toughest challenges, together.

At Akamai, we're curious, innovative, collaborative and tenacious. We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference. Our teams use their global perspectives to put customers at the forefront of everything they do, so if you are people-centric, you'll thrive here.

‍Working for you

‍At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life-

  • Your health
  • Your finances
  • Your family
  • Your time at work
  • Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

‍About Us

‍Akamai powers and protects life online. Leading companies worldwide choose Akamai to build, deliver, and secure their digital experiences helping billions of people live, work, and play every day. With the world's most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications, while we keep experiences closer to users and threats farther away.

‍Join us

Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer that values the strength that diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, gender identity, sexual orientation, race/ethnicity, protected veteran status, disability, or other protected group status.

Akamai is committed to complying with COVID-19 requirements in the countries where it operates. For locations or roles subject to vaccination mandates, we require proof of vaccination, if permitted, as a condition of employment. We will provide additional details regarding our vaccine record submission protocols during the hiring and onboarding process.

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