User Experience Researcher

US (Remote)
Posted on:
August 17, 2022

About Ancestry:

When you join Ancestry, you join a human-centered company where every person’s story is important. We believe that by discovering the struggles and triumphs of our past, we can foster deeper bonds and more meaningful connections among families and communities. Our talented team of scientists, engineers, genealogists, historians, and storytellers is dedicated to empowering customers around the world from all backgrounds on their journeys of personal discovery.

With more than 30+ billion digitized global historical records, 100+ million family trees, and 20+ million people in our growing AncestryDNA database, Ancestry helps customers discover their family story and gain a new level of understanding about their lives. Passionate about dedicating your work to enriching people’s lives? You belong at Ancestry.

Ancestry is looking for a passionate and highly motivated User Experience Researcher to join ourteam. The Research team is an integral part of Ancestry organization and represents the voice of the customer. As a User Experience Researcher, you will work directly with marketing, commercialization, product & design teams to synthesize insights from existing and new research to help identify opportunities to improve the product experience for our customers.The Ancestry work model is currently 100% remote. You are welcome to leverage our offices in either Lehi (Salt Lake City area) or San Francisco (downtown, across from SF Giants baseball stadium) as much or as little as you want.

What you will do:

  • Fully own evaluative/usability studies and some generative and large scale quantitative projects
  • Works with cross functional team to understand challenges and starts to recommend various research options
  • Present study findings and suggestions to cross functional team to help capitalize on new business opportunities
  • Actively broaden exposure and abilities to an expanding set of research tools/methods, particularly on the survey/quantitative side

Who You Are:

  • 2-3 years of user or consumer-focused qualitative research experience, ie contextual inquiry and usability testing
  • Some knowledge of quantitative research methodologies and data analysis techniques with desire to expand these skills and experiences
  • Ability to combine synthesized data & learnings from multiple sources to bring research insights to life
  • Top-notch writing, communication, and presentation skills
  • Ideal candidate will have interest and/or experience with Family History


Additional Information:

Ancestry is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Ancestry will provide reasonable accommodations for qualified individuals with disabilities.

All job offers are contingent on a background check screen that complies with applicable law. For San Francisco office candidates, pursuant to the San Francisco Fair Chance Ordinance, Ancestry will consider for employment qualified applicants with arrest and conviction records.Ancestry is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Ancestry via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Ancestry. No fee will be paid in the event the candidate is hired by Ancestry as a result of the referral or through other means.

Please reference you found the job on, this helps us get more companies to post here!

When clicking on the button to apply above, you will leave and go to the job application page for that company outside this site. We have no liability or responsibility as a consequence of any reliance upon information on there (external sites) or here.

Something off with this posting?

Please report this job to help us maintain the quality of the site. Any feedback is appreciated.

Built by PingPong