User Experience Researcher

London, England
Posted on:
November 2, 2022

At Beyond, we partner with people that want to design a better future.

We’re a design and technology agency that creates digital products for the world's most ambitious brands. We believe that products that combine empathy, technology and joy will conquer the world. Our design team is at the forefront of what we do, applying the highest level of craft and creativity to make the products and services of the future.

Role Overview

Here at Beyond, we build digital experiences for some of the world’s top brands. Data is central to our process, as we use insight to inform decision making, substantiate intuition and validate our assumptions.

As a UX Researcher, you’ll work with product teams of strategists, UX/UI designers, product owners, and developers to solve problems and design creative solutions for our clients. Your findings and recommendations will shape new product ideas, make existing products better and help us win new business opportunities.

As a UX Researcher at Beyond you’ll:

  • Partner with product, tech, client, delivery and design teams to identify research questions and outline product goals
  • Identify and recommend the best methods to answer marketing and product research questions and prioritise them according to schedule and opportunity constraints
  • Leverage both qualitative and quantitative data to form a deep understanding of user behaviours, needs and pain points
  • Plan, design and lead generative and evaluative research activities using a variety of methodologies including: in-depth interviews, contextual inquiries, field/ethnographic research, comparative/competitive analysis, heuristic analysis, card sorting activities, site analytics and content audits/analysis
  • Ensure that the customer’s needs and wants are understood and considered throughout the product/service development process
  • Ensure that research ethics are rigorously enforced and understood throughout the studio
  • Drive, facilitate and lead research synthesis, developing key insights at appropriate depth, translate them into actionable strategies and recommendations to guide product/service design, business strategy and content.
  • Create actionable deliverables including research reports, personas and customer journeys
  • Shape engagement by translating insights into creative ideation, make strategic and creative leaps from data-led insights and move projects forward by initiating collaboration
  • Collaborate with wider team to outline research sprints and define key checkpoints of where research, testing, and feedback is completed, communicated, and integrated into design sprints
  • Become an expert in new technologies, trends, and consumer behaviours to help make marketing and product strategy recommendations
  • Build out foundational and reusable desk research of industry trends, and support new business generation.
  • Give input on the planning and estimation of scope/resources on projects which include a research element.
  • Build out a framework for research that can be utilised by other disciplines, to help scope and design projects.

Things that will make you stand out:

  • You are a researcher who also likes to help design solutions to the pain points you uncover
  • Curious, optimistic and entrepreneurial outlook
  • You are driven to do inspiring work that solves hard problems and makes an impact
  • You value data’s role in creative work, and vice versa
  • Enjoy working collaboratively in a multidisciplinary team
  • Prize different perspectives and smarts without ego
  • Embrace uncertainty and change as part of the process
  • Strong listening and observation skills, ability to check own and team biases
  • Cultivate a work environment that’s supportive, respectful and fun

And in return, Beyond offers:

  • A team of passionate people who genuinely care about what they do and the standard of work they produce
  • We’re a remote first agency which means you can work from anywhere!
  • 8% matched contribution pension scheme
  • 25 days’ annual leave, Juneteenth, your birthday off and a paid office closure between Christmas and New Years, which adds up to 40 including UK bank holidays
  • Yearly flexible benefit allowance scheme that can be used towards private health insurance, Medi-cash, dental care
  • A generous learning and development budget and an annual leadership development programme
  • Enhanced Maternity & Paternity leave
  • 15 days paid for sickness and wellness days
  • Free eye tests
  • 4x life assurance
  • A strong company culture that includes weekly meetings, company updates, team socials, quizzes and celebrations
  • In-house DE&I council and mental health first-aiders
  • Employee assistance programme with 24/7 advice
  • Lifeworks app, where you can get deals and discounts from hundreds of retailers
  • Interest-free season ticket loan and Cycle to Work scheme
  • We offer dog-friendly co-working spaces in our Next15 hub in London Bridge hub that includes free snacks, drinks, and breakfast
  • We send regular personalised care packages in the post

Having been named among Sunday Times Best 100 Companies, we believe culture plays a large role in what we offer as an organisation. We actively promote diversity in all its forms across our Studios and we proudly, passionately and proactively strive to create a culture of inclusivity and openness for all our employees.

Beyond is committed to welcoming everyone, regardless of gender identity, orientation or expression. Our mission is to remove exclusivity and barriers and encourage new thinking and perceptions, in a space of belonging. It is not about race, gender or age, it is about people. And without our people being their most creative and innovative selves, we are nothing.

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