The Home Depot

User Experience Researcher II

Location:
πŸ‡ΊπŸ‡Έ
Atlanta, GA
Posted on:
October 5, 2021

Estimated pay range

This range is not provided by The Home Depot β€” it is based on 4 Linkedin member-reported salaries for User Experience Researcher at The Home Depot in Atlanta Metropolitan Area.

Base pay range

$82,700.00/yr - $147,000.00/yr

POSITION PURPOSE

At The Home Depot, we get UX; it is baked into our DNA. Now we are expanding our team to drive new initiatives. As a member of the UX team, you will work with other strategists, designers, and researchers to help craft end-to-end experiences and identify customer needs.

You are a researcher with multiple tools in your kit. Whether generative or evaluative, you identify and execute using the right methods for the project. You recognize the value of well-crafted research initiatives along with the value of imagination and play in building great products within a business environment.

In addition to your knowledge of research methods, you have a variety of techniques for analyzing raw data. Your analysis is grounded in the social sciences and industry-leading best practices. and you understand that your research contributes and lays the groundwork to the rest of the UX processes. Your insights inform UX design by helping guide its direction throughout your process. Research is not an end unto itself. You might not consider yourself a designer, but you have a solid awareness of design principles and standards.

You appreciate feedback and support from fellow researchers, designers, engineers, analysts, or product managers in our cross functional environment. You enjoy collaborative effort, taking feedback and input to your research proposals as a means of improving the end result. You are as comfortable influencing business leadership as you are your product leadership and individual contributors. You are the customer and user advocate. You drive innovation by championing actionable user insights, deeply understanding our customers, enhancing product usability, and providing our team avenues to delight our customers. You communicate effectively and share a point of view that guides quality decisions.
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‍Major Tasks, Responsibilities And Key Accountabilities

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30% Analysis - Synthesize raw data to create themes; Identify trends to understand confidence levels; Pull themes and trends to callout salient insights that can be utilized to inform design or process improvements

20% Delivery - Communicate insights that is consumable to relevant audiences; Collaborate with senior or staff peers to frame a point of view to influence most effective impacts; Share broadly insights to peers and partners so that others can gain value; Document insights in the repository so that they are accessible

30% Execution - Coordinate and collaborate with product and business partners; Collect data according to the research plan; Ensure quality of data collection using best practices

20% Plans and Aligns - Work with balanced team partners to identify problem and scope; Create plans that appropriately fill gaps in knowledge by identifying the right participants; Select methods that appropriately understand the gaps in knowledge

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NATURE AND SCOPE
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‍This position typically reports to Manager or Sr. Manager

This position has 0 Direct Reports

Environment

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ENVIRONMENTAL JOB REQUIREMENTS

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Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel

Typically requires overnight travel less than 10% of the time

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Minimum Qualifications

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Additional Environmental Job Requirements:

Must be eighteen years of age or older.

Must be legally permitted to work in the United States.

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Education Required

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Additional Minimum Qualifications:

The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Years of Relevant Work Experience: 2 years

Physical Requirements

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

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Preferred Qualifications

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Additional Qualifications:

  • 2-4 years of research experience in an Enterprise environment or degree in related field
  • - 2-4 years of experience working with agile software development teams

Desire to thrive in a fast-moving environment

Knowledge, Skills, Abilities And Competencies

  • Action Oriented
  • Collaborates
  • Communicates Effectively
  • Customer Focus
  • Drives Results

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