User Experience Researcher Intern

Alpharetta, GA,
Posted on:
November 15, 2020

Are you an innovative and collaborative researcher who has a passion for uncovering insights and evaluating experiences to inform superior user experiences? Are you seeking an opportunity to create software that helps make the world a better place? Blackbaud is seeking a highly talented intern to work as an User Experience Researcher with a unique blend of communication, analytical, and technical skills to join our team in creating world class solutions that help non-profits, schools, and other organizations fulfill their missions and advance the social good movement.

Position Summary

Our summer internship program provides opportunities for students to deepen their skills in a professional atmosphere. As a UX Researcher you will be responsible with helping to deepen our teams’ understanding of users and their contexts, drive research that improve our solutions, as well as measure how successful solutions are for our customers. As UX Research Intern you will be an integral member of the larger User Experience team and work closely with Designers, Product Managers, and Development teams during our discovery and development lifecycles.

As a UX Researcher, you must be experienced with various types of user research methodologies and best practices. This is an opportunity to be innovative, creative, and help drive a superior user experience.

As a User Experience Researcher, You Will

  • Synthesize findings from customer data and evaluations to suggest improvements to the product, and/or suggest ways to capitalize on design patterns that delight our customers.
  • Communicate your concepts clearly and persuasively across different audiences and varying levels of the organization.
  • Understand the balance of user experience, business case and value, and technical feasibility to make tradeoffs where appropriate.
  • Work closely with product teams to plan and measure the success of experiences in the markets we serve.

Blackbaud Is Looking For Students Who Are

  • Currently enrolled in a master's/Ph.D. program focused on human-centered design from an accredited college or university.
  • Able to understand highly complex products and create a delightful user experience for our customers.
  • Excellent communicators.
  • Experienced with user research data collection tools.

Our ideal candidate is a smart, creative, results-oriented researcher who can effectively communicate and collaborate with others.

About Us


At Blackbaud, we believe the world would be a better place if good took over. If everyone on a mission to do good had the power to do even more. That’s why we come to work every day—to equip and connect the world’s philanthropic community so that good can take over.


Our employees are passionate about doing good and helping others with their own philanthropic missions. They love the arts, culture, wildlife, feeding the hungry and helping to save lives. Philanthropy is in our DNA. If you support a non-profit, chances are you’ll find someone here who supports that mission too. In other words, you’ll find a friend here (and we hope you bring your friends too).


Our Summer 2021 Internship Program will be fully remote!

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Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.

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