ID.me

User Experience (UX) Researcher

Company:
ID.me
Location:
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McLean, VA
Posted on:
September 23, 2020

ID.me is the most trusted digital identity network, providing mobile and online identity verification technology in the U.S. for commercial and public sector partners. Our mission is to make the world a more trusted place by facilitating transparent and efficient interactions between people and organizations. With over 27M accounts and counting, weโ€™re just getting started. As a technology company relentlessly focused on helping our members achieve more with their digital identity, we want to ensure we are inclusive, safe, and secure in the mind of the consumer.

We are looking for a passionate, curious and self-driven User Experience (UX) Researcher to help define the next generation of our product strategy. The UX Researcher will provide actionable data-driven insights and will be a hands on product designer. Ideally, the right person will have a unique blend of business and technical savvy, a big picture vision, and the drive to make that vision a reality.

Responsibilities

  • Work closely with the product team to identify research topics, determine scope, set objectives, present outcomes, and provide actionable recommendations
  • Design studies that address both user behavior and attitudes
  • Generate insights that both fuel ideation and evaluate designs
  • Conduct research using a wide variety of qualitative methods (e.g., usability testing and interviewing) as well as a subset of quantitative methods (e.g., surveys and A/B testing)
  • Work cross-functionally with design, product management, content strategy, engineering, and marketing
  • Communicate results and illustrate suggestions in compelling and creative ways

Qualifications

  • BA/BS in computer science, human-computer interaction, experimental psychology, or a related field with relevant experience
  • 3+ years experience in applied product research
  • Knowledge ofโ€ฆ
  • qualitative research and user-centered design methods
  • quantitative, behavioral analysis, and statistical concepts
  • journey maps, affinity mapping, mental models, and design heuristics

Vision: To be the world's leading digital identity network empowering people to control their own information and to prove their credentials across all channels: online, call center, and in-person.

Mission: To make the world a more trusted place by delivering the highest level of security with the least amount of friction at the lowest possible cost.

People: We have an audacious mission. We aim to fix the identity layer of the internet. Billions of people will live better lives with more trust and convenience thanks to ID.me. We are like Special Forces. We take on the most difficult challenges with amazing teammates.

ID.me Core Values: *Don't be a jerk. *Always compete. *Ask questions like a 5-year old. *Inspire people with your passion. *Make something better every day. *Treat each customer like your favorite family member. *Own your mistakes so you can learn from them. *Details are everything. *Act like a scientist, not a talking head. *Be truthful (even when it's hard). *Reflect ID.me's values in your actions. *If the rule prevents the right outcome, then break the rule.

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