User Experience (UX) Researcher

Jersey City, NJ
Posted on:
October 11, 2021

We are still working remotely during Covid!

When we return, we anticipate a hybrid WFH/office schedule.

We give you a world of potential

Computershare (ASX: CPU) is the world’s largest stock transfer agent that has pioneered many of the securities industry’s innovation to help companies build and maintain strong relationships with their investor, employees, and customers.  For more than 35 years, we have grown rapidly in markets around the world to meet the evolving needs of our 16,000 clients.

Issuer Services is the division within Computershare responsible for providing transfer agent/registry services to clients and their individual stockholders.

This Global Technology team supports this large business line, with over 3700 employees.  

A role you will love

The User Experience Researcher role operates within this division at a global level. This role also occasionally supports other divisions within the organization at a local level.

The User Experience Researcher is expected to work collaboratively across teams and departments, supporting continuous improvement and project related activity related to the role.

The User Experience Researcher is responsible for the day-to-day discovery and advocacy of customer needs and pain points across Computershare’s front-end service channels and platforms (e.g., web, mobile apps, microsites, SMS, IVR).

The role holder will continually pursue customer insights by collecting and analysing qualitative and quantitative data (e.g., surveying and interviewing customers, analysing channel statistics).  

The User Experience Researcher will work closely with internal stakeholders and scrum team members—such as Product Owners, designers, developers, and testers—to highlight customer needs and pain points as well as help in the prioritization, actioning, and review of solutions.

Work closely with product development teams to identify areas of user research.  Design studies that address both customer behaviours and attitudes

Communicate insights to fuel ideation in product design and development

Champion and help build out our UX practice

On-time delivery of UX artifacts for project and squad-based assignments

What will you bring to the role?  

We need someone who is passionate about the User Experience!


  • Educational accreditation or training certification in one or more of the following fields: User Experience, User Research, Human-Computer Interaction (HCI)
  • Native-level English fluency, both written and spoken
  • Strong presentation skills
  • Able to work flexible hours to meet deadlines
  • Teamwork oriented


  • Bachelor’s degree or higher in any related fields of study: HCI, psychology, business intelligence, analytics, or computer science
  • 2+ years professional experience as a User Experience Researcher or a related field
  • Familiarity with securities and/or banking industries
  • Experience with web analytics tools (e.g., Google Analytics, Pendo)
  • Experience with user research SaaS tools (e.g. OptimalWorkshop, Useberry)

A company to be proud of

Computershare (ASX:CPU) is a world leader in financial administration with over 12,000 employees across 21 different countries delivering expertise to over 25,000 clients. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere.  #worldofpotential

Rewards designed for you  

Employee Share Plan. Set aside salary to purchase shares in our company and you’ll increase your investment when you receive a generous company contribution towards additional shares.

Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family.

Save for Your Future. We will support you along your retirement savings journey.

Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.

Employee Discounts. We’ve partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops.

Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options.

A diverse and inclusive place to work

Computershare celebrates the diversity of our people, and we welcome applications from everyone.

We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers’ needs to allow us to drive better outcomes.    

We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us  at detailing your requirements and contact information.  

Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.


We’ve kept our business running during the pandemic by moving most of our employees to remote working, and by creating and maintaining a safe environment for those people who need to be in the o
ffice. We carefully limit the amount of people at our locations and ensure that those who cannot work remotely are kept safe with proper distancing and protective equipment.

In most circumstances we are currently performing all interviews, assessments, and background checks online to ensure the safety of everyone involved. Should you be successful in securing a role and it can be performed from home, we will arrange for equipment to be sent to you and your onboarding and training will be provided remotely.

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