Open Date 26th May 2020
Closing Date 23rd June 2020
The role will be based at our London office, the full address is Smart Pension Limited, 40 Eastbourne Terrace, London. W2 6LG.
Salary £65,000 - £70,000 per annum + Bens
We’re looking for a curious, critical thinker and great communicator to join our user experience (UX) and research team as a User Researcher. You’ll be helping us bring user needs to the forefront of the business, allowing us to create better experiences and drive innovation.
Our mission at Smart is to transform pensions, savings and financial well-being for all generations, around the world. We’re growing rapidly, with a lot of new products, projects and innovative ideas in the pipeline.
Being part of the UX team means helping everyone at Smart to see the product through the eyes of real people – understanding the customer’s context, motivations, and needs – so that we can provide the best user experience and improve our products.
As a User Researcher, you will:
uncover the needs of our customers by immersing yourself the pensions industry
run our in-house user research lab
advocate for an evidence based culture, helping the wider organisation identify and unpick their assumptions around user behaviour
work in an Agile environment and support the product strategy
establish a user research practice which involves the whole UX team, and the Product team
work with the wider organisation to help set the strategic direction for the user research workflow
support the Head of UX in internal presentations and external clients
coach and mentor other members of the UX team to develop their research skills
What you’ll be doing in the first 3 months:
develop your understanding of the pensions industry
learn where research fits within Smart
build relationships with the UX team, and make connections with the other teams at Smart
support the set up and facilitation of existing research, and identify what issues we should tackle next
What you’ll be doing in the first 6 months:
plan and lead workshops to build a shared understanding of user needs to the wider team
work with other members of the research team to define ways of working and research principles
advocate the importance of user research to Smart, and demonstrate how testing things and understanding user needs can lead to better, evidence-based decisions
At Smart, we're a diverse team, made up of people from different backgrounds, experiences and skills. Our goal is to build great products to help people plan for their financial futures. We’re constantly developing new ideas to help people look after their pension schemes, in the UK and abroad. We’ve grown to a team of over 300 talented people, all dedicated to creating the best experience for our customers. Recently we made it onto Great Places to Work UK's Best Workplaces 2020 at the no.70 spot for medium-sized companies! If you think you can help us build a smarter future, come and work with us.
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Candidate must have experience in:-
significant knowledge of US Market research
significant experience of working with a Tech environment
facilitating workshops with senior business stakeholders, for example, findings analysis and decision-making
balancing user needs against business objectives and constraints
prioritising requests for research, and writing research project timelines
cataloguing and maintenance an “insights library” of research findings
running a research lab
sourcing research participants both from an existing customer base and using external recruitment agencies
promoting evidence-based decision making, and the value of analytics and statistics
significant understanding of the value of analytics, AB testing, quant data analysis & statistics