id Software

User Researcher

id Software
Dallas, TX
Posted on:
September 14, 2020

id Software is looking for an experienced User Researcher to join our team. The Bethesda Softworks User Research Team provides user research services to all ZeniMax Media studios around the world. Our team has worked with some of the most influential and critically acclaimed titles from Arkane Studios, id Software, Machine Games, Tango Gameworks, ZeniMax Online, and several other studios in the ZeniMax family.


  • Degree in psychology (cognitive, behavioral, experimental, social, etc.), human computer interaction, human factors, or equivalent user research experience
  • 2+ years of experience conducting user research (usability, interviews, surveys, contextual inquiry, etc.) or other research for video games or related media
  • Strong interpersonal communication skills (verbal and written)
  • Good organizational, problem solving, and analytical skills
  • Patience
  • Broad knowledge of gaming genres including Shooters, Action, Horror, Stealth, RPG, MMO
  • Must be able to work flexible hours including some evenings and weekends


  • Plan and execute multiple types of user research studies from start to finish while working with a small user research team
  • Work with multiple development teams and stakeholders from various disciplines
  • Apply both quantitative and qualitative methods in user research studies in person and remotely, including methods such as: play tests, usability tests, contextual interviews, competitive analysis, paper prototyping, surveys, focus groups, etc.
  • Ability to work within tight deadlines and changing priorities
  • Craft and deliver clearly written reports with actionable recommendations to stakeholders
  • Provide and discuss research results directly with the development teams and other stakeholders
  • Assist senior researchers with project planning for multiple projects

Preferred Skills

  • Experience with conducting user research on the Xbox One, PlayStation 4, Nintendo Switch
  • Prior experience with statistical analysis and in-game telemetry, or collaborating with BI teams
  • Familiarity with Jira, Hansoft, or other task tracking and project management software
  • Qualtrics experience is a plus
  • Personal interest in video games and the video game industry

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