Snook are seeking a User Researcher to join our London studio (open to other working arrangements).
Snook are on a mission to design a world that works better for people.
We work with organisations to design more effective services which help people thrive. We do this by engaging with users, building digital products, training our clients, and much more.
This year we’re ten years old. In the past five years, we’ve scaled to more than double our original size when we started up in Scotland. We’ve opened a London office and our team is approaching 40 people. And we’ve worked with brilliant clients — from Cancer Research UK and Tesco to Hackney City Council and the Scottish Government.
As a User Researcher at Snook, you will work in multidisciplinary project teams and will be responsible for ensuring our design projects are rooted in a deep understanding of users and their needs.
Your work will include participating in a range of research activities and methods, and communicating actionable insights to project teams.
Your work will require collaboration across our user-centered disciplines and go beyond the screen.
You will work in the open, communicating the user research findings within the project team and with clients.
You’ll relish working closely with our clients and partners in co-designing services and products with users.
We’re keen to hear from a range of applicants, not just those who have worked in the design or creative industries.
You should be able to demonstrate that you are able to meet some, or all, of the following requirements:
Snook offer a competitive salary, 29.5 holidays per year (including public holidays), additional annual Christmas closure and a supportive maternity leave policy.
We provide an annual training budget for external opportunities from talks and conferences to more bespoke hands-on training.
We respect that people have commitments and provide flexible working hours through discussion.
We have an annual team-away retreat for us to come together as a company, taking time out to learn, reflect, and eat snacks.
We spend a Friday together every quarter as one studio to run show and tells.
Every Monday morning, we have a team breakfast where we eat together and share our ambitions for the week ahead.
We are an equal opportunity, Disability Confident and Living Wage Foundation employer.
We have a bike to work scheme and free membership to HeadSpace the mental health app.
We support you with a Snook buddy when you join to get you started.
We strive for diversity in our team. If we’re going to design services for the public we need to ensure our team is inclusive. We welcome applications from people of all backgrounds and ages, however all applicants must have the right to work in the UK.
This is a rolling recruitment campaign so please don’t wait to submit your application. We are sifting and interviewing candidates on a weekly basis.
Please submit a CV, cover letter, your notice period and a portfolio of your work highlighting key projects. If you do not have a portfolio, we have created a simple template that you can use.
Send your CV, cover letter and portfolio as pdfs to ‘firstname.lastname@example.org’ with the title “Hire me: User Researcher”.
In your covering letter, please tell us a little bit about yourself, why you want to work at Snook and what sort of design problems you’d be interested in tackling with us.
Due to the current Covid-19 epidemic, we anticipate that all interviews will be conducted remotely. We will offer interviews at times that suit you, so if you have children, caring duties, or other circumstances affecting your availability for an interview, we’re happy to offer convenient times outside of work hours.