User Researcher

Gungahlin, AU
Posted on:
June 12, 2020

A User Researcher is required to take the lead in planning and carrying out a wide variety of user research activities in line with this department’s Service Design and Delivery process. The User Researcher will work on complex programs and be responsible for helping teams develop a deep understanding of users, their behaviours and their needs.

As a User Researcher, you will:

  • Work in a multidisciplinary team to ensure the identification and prioritisation of the work that benefits users;
  • Guide teams to adopt inclusive practices and apply what they learn to design and deliver accessible services that work for all users;
  • Plan and conduct a range of research including contextual enquiry, usability testing, depth interviews, diary studies and other research techniques as relevant;
  • Work alongside a Service Designer to create life event journey maps;
  • Provide actionable insights to your team to help enable the design of successful, user focused services;
  • Develop and manage strong relationships across the department and partnership agencies, providing timely, frequent and accurate feedback;
  • Create design hypotheses to improve the service and work with your team to run alpha experiments and prototype potential solutions;
  • Design and lead cross-agency workshops;
  • Provide support to other user researchers within the program and across the department;
  • Assist the department to continually assure, improve and innovate our User Research practices to generate clear and valuable findings.

Selection Criteria

  • Experience planning, managing and delivering user research activities;
  • Strong knowledge of user-centred and agile approaches;
  • Ability to collaborate closely with colleagues in different digital disciplines and across different agencies to achieve outcomes.

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