Office for National Statistics

User Researcher

Posted on:
July 21, 2020

About The Office For National Statistics

We are the UK's largest producer of official statistics in the UK, and the only government department who produce statistics as its principal role. Never has there been a more exciting time to join us.

Our mission: High quality data and analysis to inform the nation and improve lives.

The Core Principles That Will Deliver This Mission Are

  • Radical in how we take opportunities to innovate and collaborate, using data for the public good
  • Ambitious in answering the cross-cutting analytical needs of government, communities, businesses and society
  • Sustainable by delivering a unique and efficient service through partnership and collaboration
  • Inclusive through partnerships, our workforce, and the design of data, statistics and analysis

About The Integrated Data Platform (IDP)

The IDP will create a safe, secure and trusted infrastructure for Government data, enabling analysis to support economic growth, better public services, and improving the lives of citizens. It will do this by:

  • Building on ONS’s existing infrastructure to ensure analysis is carried out (where legally and ethically appropriate) across Government in line with priority needs; with data being made available to the research and academic community to support this analysis.
  • Expanding the analytical capacity and capability in Government for analysing large-scale, linked datasets.
  • Ensuring findings and analysis are accessible and used.
  • Facilitating better evaluation of the effectiveness of government policy.
  • Ensuring common standards for bringing analytical data together, working alongside Government Digital Service (GDS) and Department for Digital, Culture, Media & Sport (DCMS).
  • Leading the government’s ambition for a step change in data capability across government

This is an exciting time to join this complex programme which is being mobilised at pace.

Our team and working locations

We work as multi-disciplinary teams, bringing together colleagues from across different disciplines: software development, content and graphic design, data journalism, data visualisation, social media, editorial and social media and publishing. Our IDP team are based across the UK; which is why we can offer homeworking contract of employment or if you prefer you can be attached to one of our 3 offices; Newport, Fareham or London.


One pillar of IDP is to revolutionise how UK Government Statistical Data is available on the Web by creating a repository of 5* Linked Open Data containing data from across Government and building products and services fit for a modern age. As part of this, we are creating automated processes of transforming the data published from across Government that will underpin a reimagined data-driven service for our users.

User researchers plan, design and carry out research activities with users that help teams get a deep understanding of the people that use government services.
Research informs policy, proposition, service, content and interaction design so that services work well for users and achieve their policy intent.

  • Planning, designing and conducting research sessions with a range of users with diverse needs to support the design and development of services.
  • Leading the user research process from developing user recruitment briefs through to test moderation, analysis and report writing.
  • Considering and using the most appropriate research method to test new product and concept developments, including a variety of methods such as usability testing, interviewing, pop up research to ensuring the user needs are fully understood in the service design.
  • Working closely with designers, developers and product owners to turn user data into actionable product/service requirements that feed into and influence product direction.
  • Applying the user-centred design principles to product and service design in an iterative development environment.
  • Communicating research findings to all relevant stakeholders using the most appropriate styles and techniques to inform decision making based on user needs.
  • Managing and conducting research with a range of users with diverse needs to ensure products and services are accessible and inclusive.

Essential Experience

Skills and experience

  • Ability to plan user research for services with challenging user needs whilst advising colleagues to ensure best practice.
  • Understands and can engage others in a range of methods to analyse research data and synthesise findings.
  • Ability to apply a range of communication techniques for the dissemination of research findings, whilst involving team in the presentation of findings at a feature level.
  • Experience in collaborating with a diverse group of users, being an advocate for inclusive practices that deliver accessible services that work for all users.

Desirable Experience

  • Experienced in of a range of user centred practices, ability to drive team to embed practices into their agile workflow, advocating for user research and engage stakeholders.

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