The National Archive

User Researcher

Posted on:
July 21, 2020

Here at The National Archives we’re transforming our digital services. Evidence-based, user-centred design is at the heart of our ambitions, and we’re currently looking for an enthusiastic user researcher to join our Digital Services department.

Job description

A full job description is available to download at the bottom of this page.


You will be a persuasive advocate for user-centred design, and will be able to explain user needs to colleagues in creative and interesting ways. You will have a good understanding of the principles of usability and accessibility as well as knowledge of research methods and how they should be applied.

Join us here in beautiful Kew, just 10 minutes’ walk from the Overground and Underground stations, and help create a modern national archive that works with users to find innovative ways of making digital records available to future generations. In return, you’ll receive a great Civil Service benefits package that includes flexible working, pension, access to sports facilities and opportunities for training and development.

*All facilities subject to current COVID-19 restrictions.

Due to current COVID-19 restrictions you would take up this role remotely. Once the situation is more stable, there is the potential for a hybrid of remote working and working on-site.

How to apply:

To submit your application please click the 'Apply now' button on this page. You will be asked to upload a CV and complete a personal statement. In your personal statement please explain, using examples, how you meet the essential criteria below. You may draw on knowledge, skills, abilities, experience gained from paid work, domestic responsibilities, education, leisure interests and voluntary activities. Please note selection for interview will largely be based on the information you provide in this section.

Essential criteria:

• Demonstrable knowledge of and passion for user-centred design practices for web, digital services or software development.

• Experience of designing, facilitating and analysing a wide range of qualitative and quantitative user research methods based on an understanding of the strengths and limitations of different research methods.

• Proven experience of presenting user research findings in a wide variety of formats and contexts.

• Strong critical thinking and problem solving skills with the ability to see the bigger picture and translate business issues and needs into relevant, actionable research plans and objectives.

• Knowledge of accessibility guidelines and how to ensure that digital services are accessible to all users.

• Qualification or relevant experience in a related field such as Human-Computer Interaction Design.


Generous benefits package, including pension, sports and social club facilities, onsite gym, subsidised staff restaurant and opportunities for training and development

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