The Financial Times (FT) is one of the world’s leading business news and information organisations. We are recognised globally for our authority, integrity and accuracy. With over 1 million paying readers, three-quarters of which are digital subscriptions, we attract an exceptionally high-value global community of leaders and those who aspire to leadership across business, finance and society.
Customer-centricity is fundamental to the Financial Times and at the heart of our digital product development process for FT.com and our flagship app. The Customer Research team are part of the Product Organisation, who are responsible for growing and retaining the FT’s global subscribership through continued innovation in our digital products and services. Researchers work alongside product managers, product designers, engineers, data analysts and many other roles to discover and deliver product solutions that are valuable, usable, feasible and viable for our business and readers.
Your job as user researcher is to inspire and provoke transformational product experiences by building knowledge of customer needs and perspective within product teams. Use the best methods to deliver the right insights that enable FT to acquire, activate and create personally relevant experiences across mobile and desktop for individual and group subscribers. Your work will answer challenging value and design questions, revealing user needs, motivation and behaviours through conducting generative and evaluative research. You’ll inspire action at all stages of product development – from rapid discovery and prototyping to post launch analysis – with clear and compelling oral, written and visual presentations about user insights.
Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leave allowances, flexible working, medical cover, enhanced maternity & paternity packages and subsidised gym memberships. Full details of our benefits can be found here.
The FT are committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We also promote flexible working and will consider specific requests around flexibility for all roles where it can be accomodated. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, please contact a member of our HR team who will be happy to help.