Clarivate

User Researcher

Company:
Clarivate
Location:
🇪🇸
Barcelona
Posted on:
September 19, 2020

Clarivate Analytics is a global leader in providing trusted insights and analytics to accelerate the pace of innovation. We deliver critical data, information, workflow solutions, and deep domain expertise to innovators worldwide.

Our solutions cover the entire lifecycle of innovation: scientific and academic research; patent analytics and regulatory standards; pharmaceutical and biotech intelligence; trademark, domain and brand protection. Our portfolio consists of some of the world’s most trusted brands, including Web of Science, Derwent, CompuMark, Cortellis, MarkMonitor, and Techstreet.

We employ more than 4,300 colleagues in 43 countries.

Clarivate Analytics is a public company. We are listed on the New York Stock Exchange under the tickers NYSE:CCC; CCC.WS.

At Clarivate, we believe human ingenuity can transform the world and improve our future. That’s why we harness our global reach, curate our content, and invest in best-in-class technology and people.

Join the team that is improving the way the world creates, protects, and advances innovation.

At Clarivate, we believe human ingenuity can transform the world and improve our future. That’s why we harness our global reach, curate our content, and invest in best-in-class technology and people.

We are looking for trailblazers to help us build some of the world’s most trusted innovation brands across the entire lifecycle of innovation. Our brands span scientific and academic research; patent analytics and regulatory standards; pharmaceutical and biotech intelligence; trademark, domain and brand protection. We are a publicly-traded company with a rich heritage and a bold entrepreneurial mission.

If you are motivated by the challenge of helping people and organizations go from new ideas to life-changing innovations, we are excited to consider you for a position at Clarivate.

Job Responsibilities:

Under immediate supervision of the Director of User Experience, assist in supporting UX tasks focusing on the usability and user research stages of the UX process. Function includes but not limited to creating interview guides, recruiting, scheduling sessions, conducting interviews, documenting data collected, collaborating with UX Design and Product on findings and synthesizing data into wireframes and design mock-ups. Working with UX Designers to create wireframes via understanding personas and customer journeys. Help further develop personas and customer journeys from data collected through the user research. Support creation of user testing scripts, recruiting participants and scheduling participants. Assist in the analyses of research results and creation of clear and concise reports. Perform video editing for inclusion in user testing reports. Incorporate screen captures, videos and other graphics into documents, and perform other desktop publishing tasks as required.

Under immediate supervision of Director of User Experience and working with other UX Designers, User Researchers, Product Managers, Business Analysts and Technology Engineers, assisting in the validation of product prototypes for the Science Group.

Qualifications:

  • Completion of a human-computer interaction (HCI) program a plus.
  • Understanding of UX design principles and methodologies.
  • High empathetic nature and aptitude for the end user of a product.
  • High customer experience curiosity and the enthusiasm to dig deeper to understand “why” people do the things the way they do them.
  • Creative in thinking and analyzing information. Have the ability to look beyond the surface to unlock new ways to solve customer problems.
  • Solid analytical skills combined with user experience research methods.
  • Ability to write clear and concise questions and tasks in terms test participants can understand.
  • Solid command of the English language, excellent writing skills, solid proofreading and editing skills with attention to detail.
  • Hands-on experience with Windows and Macintosh operating systems and knowledge of the World Wide Web.
  • Experience with word-processing software, such as Microsoft Word.
  • Experience with spreadsheet software, such as Microsoft Excel, with ability to create charts and graphs as well as use equations. Familiarity with AirTable a plus.
  • Familiarity with video editing software, such as iMovie or Premier Pro.
  • Knowledge of basic statistics.
  • Experience with prototyping tools such as InVision, Sketch and Mural a plus.

What We Can Offer To You:

  • A modern culture environment combined with all the financial and stability advantages of working for a large business
  • Active volunteering community, with 16 paid hours of volunteering time
  • Private Health and Life & Disability insurances.
  • Tax-free benefits (Ticket Restaurant scheme, kindergarten and transport cards)
  • On-site language classes (Catalan, Spanish and English)
  • Central office location in Barcelona, near Sagrada Familia
  • Global and dynamic employee base (more than 20 nationalities)
  • 30 working days of vacation
  • Free fresh fruit, coffee and tea

It is the policy of Clarivate to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, pregnancy, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Clarivate will provide reasonable accommodations for qualified individuals with disabilities.

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