User Researcher

Posted on:
September 30, 2020

User Researcher- Customer Care

  • User Journey My client a leading global blue chip business is looking for a User Researcher
  • Customer Care
  • User Journey to join their team based in West London on an initial 6 month contract.

    Capture, understand and manage user needs and insights gathered from research Collaborate with stakeholders to ensure an understanding of complex features and business requirements Work with UX designers on prototypes used in testing Your experience Experience working on Customer Journeys more specifically in the Customer Care and support projects. Experience working within agile teams and a good understanding of agile processes. Very good attention to detail Experience understanding Digital/E-commerce systems and working in those environments would be a plus.

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