Infinity Works

User Researcher

Posted on:
October 9, 2020

Infinity Works are a leading software, IT and Digital engineering consultancy. We help our clients overcome their design and technology challenges in a wide variety of domains using a diverse set of technology stacks. If you'd like to read more about Infinity Works, head over to our website:

Why are we hiring?

We've got some fantastic clients with a variety of interesting design and technology challenges; from public sector organisations who want to design their services around user needs to house-hold brands with millions of users who want to drive engagement.

We need User Researchers who can guide innovation throughout the full-service lifecycle for our clients by fostering a deep and shared understanding of their users. As well as planning and conducting research, you’ll be responsible for ensuring that teams take a user-centred, evidence-based approach to service design and delivery and champion the practice of user research.


Things we're looking for:

  • Experience designing and conducting a range of quantitative and qualitative research activities
  • Ability to translate research insights and metrics including research from other sources, into actionable recommendations
  • A solid grasp of user-centred design and research methodologies including usability and accessibility concerns
  • An awareness of the different types of cognitive bias
  • Experience working in agile, multidisciplinary teams
  • Extensive experience facilitating usability testing
  • Ability to create and follow a user research plan
  • Experience maintaining a user research library
  • An inclusive and open approach to user research
  • Excellent communication skills
  • Experience conducting research across all stages of the service lifecycle

These would be great too, but aren't essential:

• GDS experience

• Market research

• Data analysis

• Google Analytics experience


We believe that our team should be rewarded for their efforts, so we offer a great salary along with a number of things that are designed to make life just a little easier.• Competitive Salary

• Company Pension Scheme

• Contributory Private Health Care

• Death in Service (x4 salary)

• Hiring Bonuses (Referral scheme)

• Discounted Rail Season Tickets

• Cycle to Work Scheme

• Financial Advice Service

• My Work/Life Solutions Voucher Scheme

A Career, Not a Job

At Infinity Works we work hard to ensure that nobody gets stuck in a rut doing the same old thing. We strive to learn something new every day put those new skills use as soon as possible. Our varied client base and technology-agnostic approach to problem-solving means we regularly offer our staff new challenges without having to hit the job market and start over.

Our team members work end-to-end on projects so that everyone gets the satisfaction of seeing a job finished. Everyone has an advocate to help them get the very best support and ensure they get the most out of their time at Infinity Works. We regularly rotate team members through accounts to offer them opportunities to learn new things and strengthen our teams with new perspectives.

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