User Researcher

User Researcher/UX Research - (Agile/GDS/User Research)

Outside IR35

Remote x3 positions available

Start date 25th Jan

GDS experience require.

User Researcher required to be a key figures, working to generate the feedback and insight service teams need to build a clear picture of their users and deliver solutions that they need. The User Researcher will support service managers by generating new and useful user insights and translating it into features and actions that will allow them to iteratively improve their service for users.

You should be experienced in using a variety of user testing methodologies to reveal actionable customer insights. You will have excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence. You will need to be confident in explaining user needs to senior civil servants, and for acting as a persuasive advocate for those needs both within the team and the department at large. You will also be comfortable working with data, from gathering and analysis through to design and presentation

Essential

• Demonstrable knowledge, experience in and passion for web user centered design practices.
• Proven experience of gathering user requirements for web based services.
• Proven experience of managing, executing and analysing usability test sessions
• Proven experience of working in an agile development environment with User Experience teams, designers and developers to create new digital products and services
• Experience of audience modelling and developing design personas.

Desirable

• Degree in HCI/Usability/Cognitive Psychology/Market Research or related field.
• Experience across web content, tools and transactional services, especially those with complex user journeys.
• Experience within a research and digital environment.

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