User Researcher/UX Research - (Agile/GDS/User Research)
Remote x3 positions available
Start date 25th Jan
GDS experience require.
User Researcher required to be a key figures, working to generate the feedback and insight service teams need to build a clear picture of their users and deliver solutions that they need. The User Researcher will support service managers by generating new and useful user insights and translating it into features and actions that will allow them to iteratively improve their service for users.
You should be experienced in using a variety of user testing methodologies to reveal actionable customer insights. You will have excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence. You will need to be confident in explaining user needs to senior civil servants, and for acting as a persuasive advocate for those needs both within the team and the department at large. You will also be comfortable working with data, from gathering and analysis through to design and presentation