This is an exciting time to be at the Home Office. You’ll have a chance to shape the future and support our mission to deliver exceptional public services that work for everyone.
Our Work Is Guided By These Principles
Our flexible working policy ensures a healthy work-life balance. We also nurture talent and offer a broad range of learning and development opportunities that will help you flourish in your role.
We work hard to maintain a positive working culture and are committed to helping you fulfil your potential. We value diversity and provide an open, inclusive and supportive environment to help you do your best work.
You can keep up-to-date with our work on: https://hodigital.blog.gov.uk/
We’re looking for User Researchers who are passionate about what they can bring to delivering better services at the Home Office.
You will work within a fast-paced delivery team - either across several smaller services or dedicated to one larger programme of work. Your research will inform policy, proposition, service, content and interaction design so that digital services work well for users and achieve their policy intent.
As a User Researcher, you will plan, design and carry out research activities to inform the design of government services and help teams get a deeper understanding of the people that use them. You will develop research plans and approaches for a given service. You will use a range of research methods, including usability testing, contextual interviews, and pop up research; and will carry out rapid analysis that involves the wider team whenever possible.
You will be communicating insights from research in engaging and impactful ways to delivery teams and stakeholders to drive change and improve government services.
Your main day to day responsibilities will be:
You will also be expected to carry out the following day to day activities:
You'll have a demonstrable passion for user-centred design, with the following skills or strong experience in:
Ideally you will also have the following skills or some experience in:
The essential skills listed above are reflective of the Home Office DDaT Profession Skills and Competency model (based on the industry standard SFIA framework). We’ll assess you against these technical skills during the selection process.
Development and implementation
Relationship and engagement
Strategy and architecture