User Researcher

Posted on:
March 29, 2021

About the job


PUBLIC helps technology startups transform public services. We provide insight, support, networks, and capital to entrepreneurs with the latest and most innovative ideas, helping them to improve the lives of citizens through enhancing the services that the government provides. Led by ex-Deputy Head of the No.10 policy unit, Daniel Korski, and venture investor, Alexander de Carvalho, PUBLIC’s team has operational experience across government, startups, technology and finance.

As the fastest growing area of our business, PUBLIC’s Transformation Unit provides advisory and consulting support to public bodies seeking to innovate and deliver better services using technology. Drawing on the knowledge, networks and technology capability of PUBLIC, Transformation sets out to help public bodies enact the digital transformation activities we champion. We do this across projects to: define digital strategy; build innovation and ‘intraprenuerial’ capability; crowd-in startup-led innovation; and, source and scale the latest technology solutions.

The role

We are seeking User Researchers to join our growing team to work on discovery and alpha projects both for government clients and our own internal venture building business. Our User Researchers will play an important role in PUBLIC’s growing innovation projects, undertaking user research, assessing innovation within government settings, and analysing opportunities to drive improvement in outcomes using new technology. As an Associate position within our wider business, User Researchers will also play a role in leveraging insights from client work across PUBLIC’s wider portfolio of ventures, accelerator activities and programmes.

Core responsibilities

Project Delivery

  • Conduct primary and secondary user research projects, from the planning stage through to implementation.
  • Conduct and evaluate quantitative and qualitative research.
  • Turn research data into clear findings that can inform decision making.
  • Work closely with cross-functional teams to identify and evaluate research topics.
  • Assessing policy and regulatory environments within government settings.
  • Performing market and product research to identify technology solutions to organisational challenges
  • Undertaking cost-benefit analysis, using data and evidence to assess the impact of new solutions

Wider Responsibilities

  • Contributing to the wider work of PUBLIC, including research, our accelerator programme “GovStart” and the annual GovTech Summit
  • Conferring key project learnings into actionable insights that can support the growth of our research, ventures and investment activity

What we are looking for:

  • Experience conducting market or user research, and gathering qualitative and quantitative evidence
  • Strong written and verbal communication, with experience publishing or presenting work to external audiences
  • Interest in, and knowledge of, emerging uses for technology in the public sector
  • A self-starter, who can manage multiple projects and deadlines.
  • Microsoft Office and G-Suite tools
  • A team player, who can collaborate across a diverse organisation.

Desirable qualities:

  • Experience working in healthcare/healthtech or online safety sectors.
  • Strong understanding of AI and data technology solutions, gained within a data-focused environment
  • 1+ years working in client-facing roles in digital, research or consulting organisations
  • Experience working with the public sector

Compensation and Benefits:

  • Up to £40,000, dependent on experience
  • 25 days of holiday, increasing 1 day per year of service, plus bank holidays and the days between Christmas and New year.
  • Pension scheme
  • EMI share options scheme
  • Laptop and mobile phone allowance
  • Flexible working, with a homeworking equipment budget
  • 6 paid days dedicated to L&D per year
  • Regular team socials

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