Citizens Advice

User Researcher

England & Wales
Posted on:
April 22, 2021

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

At this time of national crisis, your skills are needed more than ever. Citizens Advice are looking for a user researcher to join our mission and help the most vulnerable.

In these unprecedented times, Citizens Advice are at the frontline of helping people to face the challenges presented by the coronavirus pandemic. Our digital services are seeing record-breaking demand, with 2.2 million people seeking advice from our website. Our teams are working hard to provide the best advice for people in difficult situations. We’re responding rapidly to people’s changing needs, and helping those who need us most.

Citizens Advice is focused on delivering better services using the best technology and design, all informed by people’s needs. Our team’s mission is to understand people’s problems and provide accessible support to meet their needs through multi-channel products and services.

As a user researcher at Citizens Advice, you’ll be passionate about using data and research to help your team design products and services that work across multiple channels, devices, browsers and platforms. You’ll be an active member of the user research team; contributing to high-quality research, sharing your skills and learning from others.

You’re comfortable designing and delivering research using a range of qualitative and quantitative methodologies.

You’ll work with product managers, designers and developers in an agile environment. You’ll have access to the latest equipment needed to do your best work; including MacBooks, Google Suite, and software for remote and in-person research.

We're looking for someone passionate about using research to make sure we design services and products that enable our network of over 300 local offices to help the most vulnerable find a way forward. Our products will impact people’s everyday lives. It’s an exciting thing to be part of. We need you.

To apply, please submit your CV and cover letter outlining how you meet the essential criteria described in the person specification. Please refer specifically to the essential criteria mentioned. If you have a portfolio or examples of work, please include links to them as well. ​​​​​​​

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