Opencast Software

User Researcher

Newcastle upon Tyne
Posted on:
May 29, 2021

About the job

The role

As a User Researcher, you would be part of the User-Centred Design service, alongside our growing team of Content, Interaction Designers, and User Researchers. You’ll work closely with them to up-skill and share your expertise as a UCD consultant.

As a consultant, you’ll carry out research to identify user needs and business goals. You’ll also assess how well existing services meet people’s needs. Your key role is to carry out research, involve your team and stakeholders in the process and share findings in an engaging and collaborative way. You’ll work with specialists like Content Designers, Interaction Designers, Developers, Business Analysts, and Technical Architects, often as part of a multidisciplinary team.

Skills we’re looking for:

Research skills

  • plan research approaches
  • produce the required documentation and materials for research activity, including discussion guides and consent forms
  • recruit participants in line with GDPR and MRS guidelines
  • use a range of research methods: interviews, surveys, workshops, focus groups, shadowing, diary studies, usability testing, diary studies, eye tracking, A/B testing, analytics
  • conduct analysis to identify key themes, user needs, business needs, and personas
  • produce user research deliverables like personas and journey maps
  • make sure your research is inclusive and includes people with disabilities and those who need support to use digital services

Stakeholder management

  • build relationships with clients
  • persuade stakeholders of the importance of research to a project


  • work in a multidisciplinary team
  • encourage teammates to shadow and take part in research

Delivery focus

  • understand Agile processes
  • work comfortably in a dynamic and evolving environment

Qualities we’re looking for:

As a consultant, you’re:

  • naturally curious and able to champion your own learning and development
  • an advocate for user-centered design
  • respectful and tactful in your approach to clients who perhaps aren’t as familiar with user-centered design
  • proactive and will take the initiative rather than to see a problem and ignore it
  • keen to share your knowledge and experience

Working at Opencast

We pride ourselves on empowering our people, providing real value to our clients by delivering sustainable software solutions with long-lasting benefits. We place personal growth and development at the heart of our business, and we give our people the autonomy to own their role and be an expert in their field.


  • 25 days holiday + bank holidays
  • 6% pension contribution
  • Life cover 4x salary
  • Discretionary annual bonus
  • Referral bonus
  • Corporate health scheme
  • Mental health benefits
  • Apple Mac, Bluetooth headset and kindle for everyone
  • Maternity/paternity pay
  • Cycle to work scheme
  • Share scheme

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