About the job
Salary: £31,931 - £34,709 gross per annum
Contract: Fixed Term – 18 Months
As a user researcher you will work within the digital platform team to plan, design and carry out research activities with users that help teams gain a deep understanding of our services users. This research informs policy, content and interaction design so that services work well for users and support our equity, diversity and inclusion duty. You will support the Operations - Business System & Insight teams vision to build awesome products and services for everyone.
Key Responsibilities and Accountabilities:
- You will work with senior team members and external partners to deliver research and testing activities including usability testing, interviews, surveys, ethnographic studies, and analytics
- Create insights from discovery to inform evidence-based prototypes and designs.
- Facilitate project workshops to uncover insight and build consensus
- Champion user-centred design principles and best practice within UKRI
- Balance user needs, technical complexity and risk in order to support the prioritisation of product roadmaps
- Maintain expertise within Government Digital Service user research design patterns and standards and keep regular contact with key stakeholders in government to build good working relationships
- You will be part of a community of user researchers to share expertise and best practice across all UKRI digital services.
- Work collaboratively with agile working teams alongside business analysts, system architects, developers and testers
- You will have a background in psychology, anthropology, or design either at degree level, or with experience in user experience research, testing and service design.
- Delivering Discovery and Design phases in multi-stakeholder environments
- A range of research methodologies to inform the best possible outcomes.
- Producing high quality UX outputs such as personas, user journeys, user flows, wireframes, mock-ups, designs, and prototypes.
- Collaborating within an Agile environment, balancing user needs, business requirements and technical constraints.
- Usability and accessibility testing, including with Assisted Digital Needs groups, to continuously iterate ideas and designs
- Working knowledge of GDS service design patterns and standards.
- Analysis and synthesis. You can turn research data into clear findings that inform decisions. You know how to involve colleagues in analysis and synthesis to increase consensus and challenge assumptions.
- Inclusive research. You understand the diversity of users of government services. You know how to include all kinds of users in appropriate research activities to help teams deliver accessible services.
- Research skills. You understand and have experience of a range of user research methods. You can choose appropriate methods for different stages of the product life cycle and situations. You know how to apply methods correctly.
- Society and technology. You understand the social and technological context for government services. You can help colleagues understand how digital technology is changing user behaviour, and the challenges and opportunities for government services.
- Strategic insight. You understand organisational strategy and objectives. You can align user research activities with objectives to create strategic insights that inform policy and proposition.
- Technical understanding. You demonstrate knowledge of the technologies used to build and operate digital services. You understand the different technical roles in a multidisciplinary team.
- User-centred and agile practices. You understand user-centred design practices and know how to embed them into an agile workflow to deliver timely findings. You can work in an open, iterative and collaborative way in a multidisciplinary team.
UKRI can offer the successful candidate 30 days annual leave, access to a defined-benefit Civil Service Pension and access to schemes such as Cycle to Work and Season Ticket Loans.