User researchers are key figures in our digital teams. They help our teams develop a deep understanding of the people - citizens, businesses or government - who use our services. Their findings enable our teams to design and deliver better services quickly, with less risk, and at lower cost. You will have experience of running user research as part of a user-centred design process and working on multidisciplinary digital teams and delivering products and services in agile environments.
The successful candidate will have experience of running user research as part of a user-centred design process. They should have experience working on multidisciplinary digital teams and delivering products and services in agile environments.
What you’ll do:
- Planning, designing and preparing a range of user research activities to support the design, development and continuous improvement of services
- Carrying out user research activities from recruiting participants and preparing discussion guides, to moderating user testing sessions
- Analysing research data to synthesise clear and actionable findings, and working closely with analytics colleagues to create a rich picture of user behaviour
- Confidently explaining user needs to colleagues, and acting as a persuasive advocate for those needs both within the team and the organisation at large
- Shaping research to facilitate delivery at pace, with a commitment to agile and continuous iterative development
- Working closely with product managers, designers and developers to turn user research findings into actions that lead to valuable products and services
- Completing literature reviews and other desk research to build and reinforce delivery teams’ understanding of their problem space and user group(s)
- Contributing to the User Research community at DIT, and promoting user centred design principles and best practice within government
Essential skills and experience:
- Understanding and experience of using a range of user research methods, knowing when to use them and how to apply them correctly
- Experience of applying a range of techniques for analysis of research data and synthesis of clear findings that colleagues can understand and use
- Ability to present research findings in compelling and innovative ways, making recommendations based on sound analysis
- Experience of working with colleagues to plan and do continuous user research in a multidisciplinary team
- Educated to degree level in a relevant subject, or equivalent level of experience of working at a similar level
To see more, please click on the job link!