User Researcher

Birmingham, England
Posted on:
September 1, 2021

Our Mission

At BEIS, we are leading the UK’s recovery from coronavirus and are building a stronger, greener country. Our varied work makes a real difference to people across the UK and internationally. This is a fantastic opportunity to become part of the BEIS team and our exciting mission!

We lead on the UK’s commitments to tackle climate change and drive green economic growth. We support businesses to create jobs and increase opportunity in regions across the UK. We also encourage investment and innovation to make the UK a science superpower producing research that will improve lives.

Our Inclusive Environment

We are building an inclusive culture to make BEIS a brilliant place to work where our people feel valued, have a voice and can be their authentic selves. We value difference and diversity, not only because we believe it is the right thing to do, but because it will help us be more innovative and make better decisions.

We offer first-class flexible working benefits, excellent employee well-being support and a great pension. We are fortunate to have a range of excellent staff networks and are proud to be a Disability Confident Leader employer. We will support talented people from all backgrounds to build a career and thrive.

We actively welcome applications from anyone who shares our commitment to inclusion. We will fully support candidates with a disability or long-term condition who require adjustments in our recruitment process.

Job Description

As a User Researcher within BEIS Digital, you’ll support teams across and outside BEIS to ensure that their research is user-centred. Your role will be to support in planning and carrying out user research and analyse findings that reduces friction and complexity for both public-facing services and internal systems. You’ll work collaboratively with colleagues as part of an agile team to solve complex problems with evidence-based digital concepts. You'll be applying basic techniques for the analysis of research data and synthesis of findings. You'll be supporting the team in analysis and synthesis. You’ll support in the basic user research methods, help teams understand the problem they’re trying to solve, who their users are and translating their needs for your team. You’ll take a broad approach to user research, incorporating end-to-end and front-to-back thinking as you work with your team to solve the whole problem for the user. You’ll use your problem-solving skills to find opportunities, risks and dependencies across multiple services. You’ll be an excellent communicator who can advocate for users internally and explain user-centred design principles to non-specialists.


You will help to plan, design, prepare and run user research activities to support the design, development and continuous improvement of BEIS services (this could include interviews, diary studies, prototype testing, usability and accessibility testing).

  • You will advocate appropriate research strategies to understand user needs for a service, and to continually test and improve the service.
  • You will help to manage the research process from recruiting participants, designing tasks, and preparing discussion guides, to research moderation, analysis and presenting results.
  • You will effectively communicate user research findings to the team, so that they share a strong and empathetic understanding of their users (including presentations at show and tells, designing and maintaining research outputs on the team wall, formal reports etc).
  • You will collaborate with insight and analysis colleagues to build up a rich picture of our users.
  • You will advocate for inclusive design and research, ensuring full inclusion and understanding of users with access needs and those that require non-digital access or support.
  • You will actively contribute to the user research community within BEIS and across government.

Essential Criteria

  • A command of Ms Teams, Ms Office (or the Google equivalent)
  • Experience using collaborative whiteboard tools.
  • Analysis of research data and synthesis of findings.
  • Awareness of the diversity of users of government services and the need to make government services usable and accessible for everyone.
  • Understanding and experience of basic user research methods.
  • Aware of the social and technological context for government services.
  • Understanding of the importance of understanding users' life and work for designing and delivering effective services.
  • Awareness of the need to align user research with team goals.
  • Knowledge of the technologies and roles within a digital team.
  • Understanding of user-centred service design and delivery practices.

Desirable criteria

  • Command of some programs in the Adobe Suite (i.e. Illustrator, InDesign, etc.)
  • User testing platforms (Lookback, etc.)
  • Survey software (typeform, survey monkey, qualtrics, Google forms)
  • Rapid prototyping experience or use of tools (i.e. balsamiq, figma, marvel, adobe xd, sketch)
  • A degree in Psychology/Behavioural Science/ Anthropology/Human-Computer Interaction/Ergonomics/Market Research or a related field.

We welcome applications from people who bring transferable skills from other fields or sectors.

Please read the DDaT framework for more information about the skills required for this role:


We'll assess you against these behaviours during the selection process:

  • Communicating and Influencing
  • Making Effective Decisions
  • Seeing the Big Picture
  • Delivering at Pace


BEIS offers a competitive mix of benefits including:

  • A culture of flexible working, such as job sharing, home working and compressed hours.
  • Automatic enrolment into the Civil Service Pension Scheme.
  • A minimum of 25 days of paid annual leave, increasing by 1 day per year up to a maximum of 30.
  • An extensive range of learning & professional development opportunities, which all staff are actively encouraged to pursue.
  • Access to a range of retail, travel and lifestyle employee discounts.

Things you need to know


Successful candidates must pass a disclosure and barring security check.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours and Experience.

As part of the application process you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form. Please use your personal statement (in no more than 750 words) to explain how you meet the requirements for this role based on the skills outlined above and in the DDaT framework.

Applications will be sifted on CV and Personal Statements.

Interviews will be tested on behaviours.

Expected Timeline subject to change

Week of Sift: 6th September 2021

Week of Interviews: 20th September 2021

Interview Location: MS Teams.

Candidates are asked to note the above timetable, exercising flexibility through the recruitment and selection process.

Reasonable adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

  • Contact Government Recruitment Service via as soon as possible before the closing date to discuss your needs.
  • Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Further Information

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

If successful and transferring from another Government Department a criminal record check may be carried out.

New entrants are expected to join on the minimum of the pay band.

Any move to the Department for Business, Energy and Industrial Strategy from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at

A reserve list will be held for a period of 12 months from which further appointments can be made.

Please note terms and conditions are attached. Please take time to read the document to determine how these may affect you.

BEIS does not normally offer full home working (i.e. working at home); but we do offer a variety of flexible working options (including occasionally working from home).

Please note that BEIS does not hold a licence to sponsor visa applications.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms directly. If you will be doing this, please advise Government Recruitment Service of your intention by emailing stating the job reference number in the subject heading.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

BEIS wants to be accessible for all, and this includes offering assistance to attend interviews. The offer is targeted toward those from a lower socio-economic background, or who struggle to cover the cost of attending an interview. Please see the attached guidance document at the bottom of this Civil Service Jobs advert. Embedded in the document on page 5, are 2 documents that must be completed and returned to the email addresses listed on the forms to claim an expenses payment. If you have any issues accessing these documents please contact us at


Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This Job Is Broadly Open To The Following Groups

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :Name : Eunice DakwojiEmail : Recruitment team :Email :

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel that your application has not been treated in accordance with the recruitment principles, and wish to make a complaint, then you should contact in the first instance If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: Click here to visit Civil Service Commission/Complaints

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