User Researcher

Austin, TX
Posted on:
September 13, 2021

Named by Rock Health as the Best Digital Health Company to Work For , Color is a leading healthcare technology company. Color is building and delivering technology-enabled healthcare to millions of people. Through partnerships with public and private partners including governments, employers and health systems, Color’s infrastructure and software enables large populations to receive essential healthcare services directly where they live or work. This includes testing and telehealth services for preventive health and infectious disease management.

Since March 2020, Color has mobilized to address the pandemic by leveraging its platform to scale COVID-19 testing programs around the country. Color’s platform is used by more than 100 major employers, universities and public health institutions, such as the City of San Francisco, the State of California and PerkinElmer, community-based efforts in Oakland, and others, to deliver critical health programs. For more information about Color and its response to COVID-19, visit .

By investing in the technology that ensures easy and affordable access to healthcare, Color is creating the infrastructure that will serve us for decades to come. Apply to join Color and do some of the most important work of your career. If you are not sure that you're 100% qualified, but are up for the challenge - we want you to apply!

From genomics to COVID-19, Color has been on the forefront of population health delivering health care at scale. Our mission is to help everyone lead the healthiest life that science and medicine can offer. This role will generate insights to ensure we build experiences that help diverse populations stay safe, receive services, and be empowered. We need your expertise to quickly deliver experiences that are innovative and inclusive.

We are looking for a user researcher to help establish Color’s usability lab to ensure our product experiences are intuitive, accessible, and localized appropriately. You’ll focus primarily on gathering evaluative insights for our partnership on All of Us, an innovative initiative by the National Institute of Health to sequence the genomes of one million people living in the United States. You’ll also work across all product teams to champion usability, oversee routine testing, and empower others to run their own tests. Usability is one of our KPIs, and we need your help to ensure a vast range of people benefit from our product experiences.

How You’ll Contribute

  • Collect and analyze user behavior throughout the product life cycle (exploratory and/or summative testing) with a variety of qualitative and quantitative methods, including usability studies, comprehension testing, concept testing, field visits, and product analytics
  • Be embedded with product managers, product designers, content strategists, engineers, genetic counselors, clinical researchers, and a lead user researcher on All of Us to gather behavioral data and conduct usability and comprehension testing
  • Help establish Color’s usability lab, where we will continually gather evaluative insights from a broad range of participants, including those historically underrepresented in biomedical research, non-native English speakers, and people utilizing assistive technology
  • Identify areas of opportunity and move quickly to address them
  • Collaborate with product analytics and the research team to develop a usability roadmap
  • Communicate out research findings to a wide audience thirsty for user insights
  • Understand and incorporate complex regulatory, business, and technical requirements
  • Champion human-centered approaches to ensure our products are available, accessible, and inclusive

Our Ideal Candidate Will Have

  • Deep understanding of the power of usability research
  • 3+ years UX research experience in an industry setting
  • A track record of various methods to conduct all aspects of research, from study design and moderation to analysis and reporting
  • The ability to move quickly to gather insights in a fast-paced environment
  • An analytical mind and curious soul invested in working collaboratively on tough problems facing millions of people
  • Clarity to break down complex problems into simple questions
  • Experience embracing constraints and negotiating trade-offs
  • Expertise wielding different research methods
  • The ability to tell a story that aligns, inspires, and incites action
  • Case studies showcasing how you frame problems, gather insights, and ultimately impact product experiences

Color is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Color prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Color conforms to the spirit as well as to the letter of all applicable laws and regulations.

COVID-19 Vaccination Requirement: Color requires anyone working onsite or visiting Color’s offices to confirm they are fully vaccinated against COVID-19 unless a medical or religious accommodation is timely requested and approved. Please reach out if you have questions or concerns about this policy and how it may apply to your candidacy for a role with Color.

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