Atos

User Researcher

Company:
Atos
Location:
🇬🇧
Wide Open, England
Posted on:
October 7, 2021

Atos is a global leader in digital transformation with 110,000 employees in 73 countries and annual revenue of € 12 billion. European number one in Cloud, Cybersecurity and High-Performance Computing, the Group provides end-to-end Orchestrated Hybrid Cloud, Big Data, Business Applications and Digital Workplace solutions. The Group is the Worldwide Information Technology Partner for the Olympic & Paralympic Games and operates under the brands Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), listed on the CAC40 Paris stock index.

The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space.

The prime project locations are Edinburgh, Newcastle, Leeds, Telford and Worthing. Customer visits to one of the mentioned cities are required to meet the business objectives and fulfil the client expectations.

The Opportunity

User researchers plan, design and carry out research activities with users that help teams get a deep understanding of the people that use government services. This research informs policy, proposition, service, content and interaction design so that services work well for users and achieves policy intent.

Requirements

  • SC Cleared or ability to obtain SC Clearance.
  • 5  years experience in a User Researcher role.
  • Experience of working within the Government Digital Service (GDS) environment.
  • 2-4 years experience following and working to GDS standards.
  •  Previously worked with Government agencies such as DWP, HMCTS, Home Office etc.
  • Experience of working within multi-disciplined teams \developers, product owners QA teams etc.

Required Skills

  • Analysis and synthesis. You can turn research data into clear findings that inform decisions. You know how to involve colleagues in analysis and synthesis to increase consensus and challenge assumptions.
  • Inclusive research. You understand the diversity of users of government services. You know how to include all kinds of users in appropriate research activities to help teams deliver accessible services.
  • Research skills. You understand and have experience of a range of user research methods. You can choose appropriate methods for different stages of the product life cycle and situations. You know how to apply methods correctly.
  • Society and technology. You understand the social and technological context for government services. You can help colleagues understand how digital technology is changing user behaviour, and the challenges and opportunities for government services.
  • Strategic insight. You understand organisational strategy and objectives. You can align user research activities with objectives to create strategic insights that inform policy and proposition.
  • Technical understanding. You demonstrate knowledge of the technologies used to build and operate digital services. You understand the different technical roles in a multidisciplinary team.
  • User-centred and agile practices. You understand user-centred design practices and know how to embed them into an agile workflow to deliver timely findings. You can work in an open, iterative and collaborative way in a multidisciplinary team.

Here at Atos, we want all of our employees to feel valued, appreciated, and free to be who they are at work. Our employee lifecycle processes are designed to prevent discrimination against our people regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes them unique. Across the globe, we have created a variety of programs to embed our Atos culture of inclusivity, and work hard to ensure that all of our employees have an equal opportunity to contribute and feel that they are exactly where they belong.

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