Department for International Trade

User Researcher

Cardiff, Wales
Posted on:
November 2, 2021

Join a team at the heart of the global economy!

We create digital services, data tools and technology for businesses to prosper around the world. Have a look at our video -

Our Digital, Data and Technology team develops and operates tools, services and platforms such as that enable the UK government to provide world?leading support to businesses in the UK and overseas.

You’ll get to constantly push boundaries in an environment free of heavy legacy, driven by curiosity, social purpose, diversity of thought, entrepreneurship and the aspiration to offer an incredible experience to all our users. Find out more on our blog, Digital Trade -

The role will be based in either London or Cardiff and may require occasional travel to other DIT Offices. Please be aware that this role can only be worked from within the UK and not overseas.

Informal hybrid working arrangements will be available as agreed with the vacancy manager and in line with the requirements of the role.

Most DIT employees will be working a hybrid pattern, spending 2-3 days a week (pro rata) in the office, on average. Commuting costs to meet this requirement and travelling to the main office location will not be covered by DIT, however commuting costs will be covered for travel to a DIT office which is not the employee’s main office location under the Department’s Travel and Expenses Policy.

Job Description

Let us tell you a little bit about the role…

User Researchers are key figures in our digital product teams. DIT’s success in international trade depends on our understanding of exporters and investors and building services that meet their needs.

We are looking for User Researchers to join our growing profession, so that we are able to deepen our user insight and become stronger advocates for people who need and use DIT’s services.

As a User Researcher, you will be…

Supporting our teams to develop a deep understanding of the people who use our services - citizens, businesses, or across government. Your findings will enable our product teams to design and deliver better services quickly, with less risk, and at lower cost.

You will be part of an active user research community that is developing the department’s user research capability.

Successful candidates will have experience of running user research as part of a user-centered design process. You should also have experience working on multidisciplinary digital teams and delivering products and services in agile environments.


What we’re looking for from you…

You Will Be An Experienced User Researcher Who Can

  • Plan, design and prepare a range of user research activities to support the design, development and continuous improvement of services
  • Carry out user research activities, from recruiting participants and preparing discussion guides, to moderating user testing sessions
  • Analyse research data to synthesise clear and actionable findings, and work closely with analytics colleagues to create a rich picture of user behaviour
  • Confidently explain user needs to colleagues, and act as a persuasive advocate for those needs both within the team and the organisation at large
  • Shape research to facilitate delivery at pace, with a commitment to agile, user centred and continuous iterative development
  • Work closely with product managers, designers and developers to turn user research findings into actions that lead to valuable products and services
  • Complete literature reviews and other desk research to build and reinforce delivery teams’ understanding of their problem space and user groups
  • Contribute to the user research community at DIT, and promote user centred design principles and best practice within the department and across government

Essential Skills And Experience

You’ll have demonstrable skills and experience of:

  • Understanding and experience of using a range of user research methods, knowing when to use them and how to apply them correctly
  • Experience of applying a range of techniques for analysis of research data and synthesis of clear findings that colleagues can understand and use
  • Being an effective advocate for users, with the ability to present research findings in compelling and innovative ways, making recommendations based on sound analysis
  • Experience of working with colleagues to plan and do continuous user research in a multidisciplinary team
  • Educated to degree level in a relevant subject, or equivalent level of experience of working at a similar level

Appointments will be made to candidates in merit order based on location preferences.


  • Learning and development tailored to your role
  • An environment with flexible working options
  • A culture encouraging inclusion and diversity
  • A Civil Service pension

Things you need to know


Successful candidates must pass a disclosure and barring security check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.See our vetting charter.

People working with government assets must complete basic personnel security standard checks.

Selection process details

This vacancy is using Success Profiles, and will assess your Behaviours and Technical Skills.

We are closely monitoring the situation regarding the coronavirus and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview.

Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way.

Sift will take place week commencing: Monday 8th November 2021

Interviews will take place week commencing: Monday 22nd November 2021

As part of the application process you will be asked to upload a CV and complete a 300 word personal statement outlining your experience, skills and fit for the role. At the sift stage for this role, we assess you against the essential criteria listed above.

During The

At the interview stage for this role, we assess your technical/specialist experience, outlined in this role description, testing your ability through relevant assessments/presentations and ask you questions around behaviours and technical skills.

  • First Interview – You will be asked to deliver a 10-minute presentation to demonstrate your skills and awareness of digital context as a User Researcher – the presentation brief will be sent to you once you’re shortlisted. This will be followed by questions regarding your presentation and the behaviours outlined below. There will be time at the end for you to ask questions.
  • Second Interview – If you’re successful in passing the first stage interview, we’ll then invite you back for a second interview.? We will be looking at your technical skills listed below in more detail to determine your level of capability. If you are successful at the second interview, your pay offer will be based on your level of capability.

Please Note - Candidates who pass the bar at interview but are not the highest placed candidate will be held on a 12-month reserve list for future appointments. Candidates who just miss the bar at interview may be offered a more junior role on a 2-year fixed term basis.

Technical Skills

There will be a Technical element within the interview where you will be asked a series of questions to demonstrate your specific professional skills and knowledge related directly to the job role and context. We'll assess you against these technical skills during the selection process:

  • Analysis and Synthesis
  • DDaT Standards Outside your Discipline
  • Inclusive Research
  • Research Skills
  • Society and Technology
  • Strategic Insight
  • Technical Understanding (User Research)
  • User-centred and Agile Practice


We'll assess you against these behaviours during the selection process:

  • Making effective decisions
  • Communicating and influencing
  • Changing and improving

If successful and transferring from another Government Department a criminal record check may be carried out.

The Department for International Trade embraces and values diversity in all forms. We welcome and pride ourselves on the positive impact diversity has on the work we do, and we promote equality of opportunity throughout the organisation.

Harmonised terms and conditions are attached. Please take time to read the document to determine how these may affect you.

Please note – the successful candidate will be expected to remain in post for a minimum of 18 months before being released for another role.

Any move to the Department for International Trade from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at

New entrants are expected to join on the minimum of the pay band.

Reasonable adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should contact the DDaT Recruitment team before the closing date to discuss your needs.

Our recruitment process is underpinned by the principle of appointment on the basis of fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners’ Recruitment Principles.

If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DIT by email:

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission:

Click here to visit Civil Service Commission.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

For further information and to apply please click the link to direct you to the advertisers website.

Vetting Requirements

SC Clearance Details

All security clearances require you to provide evidence of your UK footprint where you have been physically present in the UK.

The requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years.

Failure to meet the residency requirements will result in your security clearance application being rejected.

If you require SC clearance you will need to provide evidence of the below requirements.

Checks Will Be Made Against

  • Departmental or company records (personnel files, staff reports, sick leave reports and security records).
  • UK criminal records covering both spent and unspent criminal records.
  • Your credit and financial history with a credit reference agency.
  • Security Services record.

Feedback will only be provided if you attend an interview or assessment.

Nationality requirements

This Job Is Broadly Open To The Following Groups

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

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Contact point for applicants

Job contact :Name : DDaT Recruitment TeamEmail : Recruitment team :Email :

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