Join a team at the heart of the global economy!
We create digital services, data tools and technology for businesses to prosper around the world. Have a look at our video - https://www.youtube.com/watch?v=rzivhP_PpFE
Our Digital, Data and Technology team develops and operates tools, services and platforms such as great.gov.uk that enable the UK government to provide world?leading support to businesses in the UK and overseas.
You’ll get to constantly push boundaries in an environment free of heavy legacy, driven by curiosity, social purpose, diversity of thought, entrepreneurship and the aspiration to offer an incredible experience to all our users. Find out more on our blog, Digital Trade - https://digitaltrade.blog.gov.uk/
The role will be based in either London or Cardiff and may require occasional travel to other DIT Offices. Please be aware that this role can only be worked from within the UK and not overseas.
Informal hybrid working arrangements will be available as agreed with the vacancy manager and in line with the requirements of the role.
Most DIT employees will be working a hybrid pattern, spending 2-3 days a week (pro rata) in the office, on average. Commuting costs to meet this requirement and travelling to the main office location will not be covered by DIT, however commuting costs will be covered for travel to a DIT office which is not the employee’s main office location under the Department’s Travel and Expenses Policy.
Let us tell you a little bit about the role…
User Researchers are key figures in our digital product teams. DIT’s success in international trade depends on our understanding of exporters and investors and building services that meet their needs.
We are looking for User Researchers to join our growing profession, so that we are able to deepen our user insight and become stronger advocates for people who need and use DIT’s services.
As a User Researcher, you will be…
Supporting our teams to develop a deep understanding of the people who use our services - citizens, businesses, or across government. Your findings will enable our product teams to design and deliver better services quickly, with less risk, and at lower cost.
You will be part of an active user research community that is developing the department’s user research capability.
Successful candidates will have experience of running user research as part of a user-centered design process. You should also have experience working on multidisciplinary digital teams and delivering products and services in agile environments.
What we’re looking for from you…
You Will Be An Experienced User Researcher Who Can
Essential Skills And Experience
You’ll have demonstrable skills and experience of:
Appointments will be made to candidates in merit order based on location preferences.
Things you need to know
Successful candidates must pass a disclosure and barring security check.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.See our vetting charter.
People working with government assets must complete basic personnel security standard checks.
Selection process details
This vacancy is using Success Profiles, and will assess your Behaviours and Technical Skills.
We are closely monitoring the situation regarding the coronavirus and will be following central Government advice as it is issued. There is therefore a risk that recruitment to this post may be subject to change at short notice. In addition, where appropriate, you may be invited to attend a video interview.
Please continue to follow the application process as normal and ensure that you check your emails regularly as all updates from us will be sent to you this way.
Sift will take place week commencing: Monday 8th November 2021
Interviews will take place week commencing: Monday 22nd November 2021
As part of the application process you will be asked to upload a CV and complete a 300 word personal statement outlining your experience, skills and fit for the role. At the sift stage for this role, we assess you against the essential criteria listed above.
At the interview stage for this role, we assess your technical/specialist experience, outlined in this role description, testing your ability through relevant assessments/presentations and ask you questions around behaviours and technical skills.
Please Note - Candidates who pass the bar at interview but are not the highest placed candidate will be held on a 12-month reserve list for future appointments. Candidates who just miss the bar at interview may be offered a more junior role on a 2-year fixed term basis.
There will be a Technical element within the interview where you will be asked a series of questions to demonstrate your specific professional skills and knowledge related directly to the job role and context. We'll assess you against these technical skills during the selection process:
We'll assess you against these behaviours during the selection process:
If successful and transferring from another Government Department a criminal record check may be carried out.
The Department for International Trade embraces and values diversity in all forms. We welcome and pride ourselves on the positive impact diversity has on the work we do, and we promote equality of opportunity throughout the organisation.
Harmonised terms and conditions are attached. Please take time to read the document to determine how these may affect you.
Please note – the successful candidate will be expected to remain in post for a minimum of 18 months before being released for another role.
Any move to the Department for International Trade from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk
New entrants are expected to join on the minimum of the pay band.
If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.
If you need a change to be made so that you can make your application, you should contact the DDaT Recruitment team before the closing date to discuss your needs.
Our recruitment process is underpinned by the principle of appointment on the basis of fair and open competition and appointment on merit, as outlined in the Civil Service Commissioners’ Recruitment Principles.
If you feel your application has not been treated in accordance with these principles and you wish to make a complaint, you should in the first instance contact DIT by email: Ddatrecruitment@trade.gov.uk
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission:
Click here to visit Civil Service Commission.
If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.
For further information and to apply please click the link to direct you to the advertisers website.
SC Clearance Details
All security clearances require you to provide evidence of your UK footprint where you have been physically present in the UK.
The requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years.
Failure to meet the residency requirements will result in your security clearance application being rejected.
If you require SC clearance you will need to provide evidence of the below requirements.
Checks Will Be Made Against
Feedback will only be provided if you attend an interview or assessment.
This Job Is Broadly Open To The Following Groups
Further information on nationality requirements
Working for the Civil Service
The Civil Service Code sets out the standards of behaviour expected of civil servants.
We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles.
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
Apply and further information
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Contact point for applicants
Job contact :Name : DDaT Recruitment TeamEmail : firstname.lastname@example.org Recruitment team :Email : email@example.com