JPMorgan Chase & Co.

User Researcher

Location:
πŸ‡ΊπŸ‡Έ
London, England
Posted on:
November 16, 2021

JPMorgan Chase is investing in innovative ways to attract customers, deepen engagement and drive increased satisfaction through delightful interactions with digital products and experiences. Our team is at the heart of driving this transformation, focused on developing innovative offerings that put the customer at the centre.

Culture is important to us and we are looking for intellectually curious, honest, passionate and hungry individuals who are motivated to use and expand their skills, while working on a new and exciting venture.

We are looking for a user experience researcher to join us. In this role, you will be working alongside designers, product, content and engineer committed to creating customer-led products and services. You will play a critical role in creating useful, usable, and delightful products. You will work with stakeholders across functions and levels and have impact at all stages of design and product development. You will lead and explore user behaviours and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and working closely with teams analysing behavioural/app data.

‍Responsibilities Include

  • Conduct user research in a given product area and work closely with Design, Content, Product and Engineering
  • Work with Design, Product, and other Researchers to prioritise research opportunities in a fast-paced, rapidly changing environment.
  • Contribute and advice on research plans and overall user research strategy and methods
  • Manage and conduct generative and evaluation research
  • Conduct independent research on multiple aspects of products and experiences
  • Understand and incorporate complex technical and business requirements into research.
  • Advocate and provide guidance how to use customer insights and data to inform decisions
  • Present and communicate user research and recommendations to the larger organisation
  • Contribute to best practices, research methodologies and frameworks to drive efficiency across the organisation
  • Being an advocate for the customer and foster a shared understanding of customer first approach in the organization

Requirements

  • Hands-on experience in roles as user/ UX researcher
  • Experienced in a wide range of exploratory and evaluative research methods
  • User research methods in product and/ or service development
  • Experience scaling research processes and defining best practice
  • Passion for championing the customers
  • In-depth understanding of UX, UI, design
  • Critical-thinking and problem-solving skills
  • Solid communication and interpersonal skills
  • Ability to communicate research insights to different stakeholders
  • Thrives in a fast-paced, collaborative, team-oriented, cross-functional environment
  • Team work: Develops and sustains effective and cooperative working relationships with peers, managers and other internal or external stakeholders
  • Experience of retail banking, fintech or similar areas is a plus
  • Bachelor's degree in HCI, Human Factors, Cognitive Psychology, Sociology, Anthropology or related field or equivalent professional experience

COVID-19 Considerations

This role will be working from home initially; the expectation is candidates must be able to travel to the office once it is safe to do so again.

Posting Description for External Candidates Enter Custom External Posting Description Short Description for External Candidates

JPMorgan Chase & Co. is expanding its consumer business by launching a new digital bank in the UK

Description for External Candidates

Senior User Researcher, Sr ASSOC

JPMorgan Chase is investing in innovative ways to attract customers, deepen engagement and drive increased satisfaction through delightful interactions with digital products and experiences. Our team is at the heart of driving this transformation, focused on developing innovative offerings that put the customer at the centre.

Culture is important to us and we are looking for intellectually curious, honest, passionate and hungry individuals who are motivated to use and expand their skills, while working on a new and exciting venture.

We are looking for a user experience researcher to join us. In this role, you will be working alongside designers, product, content and engineer committed to creating customer-led products and services. You will play a critical role in creating useful, usable, and delightful products. You will work with stakeholders across functions and levels and have impact at all stages of design and product development. You will lead and explore user behaviours and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and working closely with teams analysing behavioural/app data.

COVID-19 Considerations

This role will be working from home initially; the expectation is candidates must be able to travel to the office once it is safe to do so again.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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