User Researcher

New York, NY
Posted on:
November 18, 2021

Spotify is a global community of over 250 million music fans, artists, and now podcasters. It's always been our mission to make audio more accessible for everyone, and create innovative ways for creators and fans to connect with each other.

Talk is the team within Spotify responsible for building the best tools for audio creators. We have three platforms that help us deliver a great creator experience: Anchor (the platform that allows you to create, distribute, monetize, and grow a podcast, all for free), Spotify for Podcasters (the platform that makes it easy to understand and engage with your listeners on Spotify, and Greenroom (the platform that allows anyone to stream or listen to live audio).

We've done a lot already, and we have no plans of slowing down. Come help us build the future of audio creation!

What You'll Do

  • Define, plan and conduct user research
  • Gain a deep understanding of how our products and platforms influence user behavior, and represent the voice of our users in the product development process
  • Be a strategic partner to product development and marketing teams by delivering insights that inform the problems we choose to seek and shape the future of our roadmaps
  • Exercise your thought leadership and become a go-to specialist for user research in the creator space
  • Employ a wide range of storytelling techniques to communicate results and recommendations to product and design teams

Who You Are

  • You have worked in a research role at a consumer-focused company
  • You hold a degree in Psychology, Human Computer Interaction, Social Science or a related field, and/or relevant professional experience
  • You have proven experience in user research, leveraging both qualitative and quantitative research methods
  • You can collaborate closely with Data Science and are comfortable with metrics and A/B tests
  • You are comfortable with autonomously planning, scoping, conducting, analyzing and communicating research in a variety of contexts
  • You have strong interpersonal skills and can strongly communicate with your partners in business, design, engineering and marketing (in English)
  • You are a dedicated advocate of a user-centered, evidence-based approach to product development while balancing business needs
  • You enjoy working in a collaborative environment
  • Experience conducting multi-market international research is preferred

Where You'll Be

  • We are a distributed workforce enabling our band members to find a work mode that is best for them!
  • Where in the world? For this role, it can be within the Americas region in which we have a work location and is within working hours
  • Prefer an office to work from home instead? Not a problem! We have plenty of options for your working preferences. Find more information about our Work From Anywhere options here

Spotify is an equal opportunity employer. You are welcome at Spotify for who you are, no matter where you come from, what you look like, or what’s playing in your headphones. Our platform is for everyone, and so is our workplace. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way the world listens.

Spotify transformed music listening forever when we launched in 2008. Our mission is to unlock the potential of human creativity by giving a million creative artists the opportunity to live off their art and billions of fans the chance to enjoy and be passionate about these creators. Everything we do is driven by our love for music and podcasting. Today, we are the world’s most popular audio streaming subscription service with a community of more than 345 million users.

This position is not eligible to be performed in Colorado.

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